Kayla Adams
Smithville,TN
Summary
Detail-oriented administrative and operations professional with over 10 years of experience in healthcare administration, scheduling coordination, customer account management, and office operations. Skilled in high-volume data entry, records management, billing support, and client communication. Proven ability to maintain accuracy under pressure while improving workflows and supporting organizational efficiency. Experienced in remote, hybrid and fast-paced office environments.
Overview
13
13
years of professional experience
Work History
Operations Manager
Infinity Athletics
Smithville, TN
03.2026 - Current
- Manage daily operations, ensuring efficient workflow across staff, families and leadership
- Oversee student enrollment, class scheduling, and attendance tracking systems
- Maintain customer accounts, registrations, and billing communications
- Handle email and phone inquiries, providing timely customer support and issue resolution
- Implement process improvements to streamline administrative operations and improve customer experience
- Ensure accuracy in scheduling systems and data entry across multiple platforms
BUSINESS OFFICE SPECIALIST
Outpatient Imaging Affiliates
Remote
06.2022 - 06.2026
- Processed high-volume patient referrals and ensured accurate data entry into medical systems
- Verified and updated patient records prior to scheduling appointments
- Coordinated with healthcare providers to ensure proper documentation and workflow efficiency
- Managed multiple priorities in a fast-paced remote healthcare environment
- Supported administrative processes related to patient intake and scheduling
TEACHER
First United Methodist Preschool
Smithville, TN
08.2020 - 05.2022
- Developed lesson plans and maintained classroom organization and structure
- Communicated regularly with parent regarding student progress
- Managed classroom scheduling, activities, and student engagement
- Collaborated with staff and participated in trainings and meetings
SCHEDULER/ADMINISTRATIVE ASSISTANT
Kids Express Therapy Services
Smithville, TN
06.2021 - 11.2021
- Coordinated therapy appointments for multiple providers and families
- Managed scheduling changes and communicated updates to staff and clients
- Maintained accurate records of appointments and patient communications
- Handled client inquiries and supported front-office administrative needs
- Improved scheduling efficiency by organizing appointment workflows
ACCOUNTING AND REMITTANCE CLERK
Middle Tennessee Natural Gas
Smithville, TN
09.2013 - 04.2019
- Processed payments, remittances, and account transactions accurately
- Maintained financial records and ensured data integrity for auditing purposes
- Resolved account discrepancies through communication with internal teams
- Prepared daily deposits and financial reports for management review
- Created daily cash reports for accounting management, facilitating informed financial decision-making.
- Assisted with onboarding and training of new employees on procedures
- Managed internal communications and document distribution
Education
Associate of Science Degree -
Motlow State Community College
McMinnville, TN05-2012
Skills
- Data entry & records management
- Scheduling& calendar coordination
- Customer account management
- Billing & payment processing
- Administrative support & operations
- Workflow & process improvement
- Healthcare referrals & patient coordination
- Microsoft Office & Google Workspace
- iClassPro & administrative systems
- Communication (email, phone, client support)
Timeline
Operations Manager
Infinity Athletics
03.2026 - Current
BUSINESS OFFICE SPECIALIST
Outpatient Imaging Affiliates
06.2022 - 06.2026
SCHEDULER/ADMINISTRATIVE ASSISTANT
Kids Express Therapy Services
06.2021 - 11.2021
TEACHER
First United Methodist Preschool
08.2020 - 05.2022
ACCOUNTING AND REMITTANCE CLERK
Middle Tennessee Natural Gas
09.2013 - 04.2019
Associate of Science Degree -
Motlow State Community College