Kayla Alderman
Jacksonville,FL
Summary
Highly motivated, hardworking and passionate college graduate eager to secure entry-level IT position. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Visitor Services Associate – Team Lead
Tallahassee Museum of History & Natural Science
05.2022 - Current
- Welcomes museum visitors
- Provides information about museum exhibits, events and offerings
- Maintains knowledge of current exhibitions, Museum and local history by utilizing appropriate resource materials
- Answers questions pertaining to Museum and exhibits
- Refers inquiries to proper staff as needed or, in their absence, handles inquiries, referrals or problems as they arise
- Provides assistance to groups or individuals with special needs (disabled, children, seniors, etc.)
- Answers telephones and takes messages or routes to appropriate staff
- Accurately maintains secure cash drawer; reconciling and closing out cash drawer daily
- Processes admission, membership and special ticketed events transactions
- Handles advanced transactions including partial and full refunds
- Monitors and provides security of Museum buildings and contents
- Responds to security or emergency situations directly or by contacting appropriate staff, law enforcement or other emergency personnel as necessary
- Sells admissions and memberships to visitors
- Maintains knowledge of membership levels and benefits
- Converts admission to discounted membership and other upselling of membership opportunities
- Provides clerical support to Museum staff including assisting with preparation of documents such as folding brochures, copying, collating and faxing, filing, photocopying, basic data entry and assisting with special projects.
Parking Attendant
UF Health Jacksonville
11.2020 - 08.2021
- Monitored gated access to paid parking service area
- Issued tickets to individuals entering the parking facility and collecting parking fees from those leaving the facility
- Greeted and assisted guests by directing them to the nearest open parking spots and helping them to exit vehicles and the parking facility when needed
- Provided customer service and information upon request, including answering general questions about the parking fees and facility, giving directions and supplying maps of the area
- Observed security monitors to ensure no criminal activity occurs and report any activity to the proper authorities as needed
- Maintained a clean environment by sweeping up parking areas and picking up any refuse left in the facility
- Performed maintenance to barrier systems if needed or report issues to the proper maintenance staff
- Balanced cash records at end of shift and manage parking records during shift.
Sales Associate
Family Dollar
05.2020 - 07.2021
- Acted as a team player, adhering to company policies for customer service and contributing to a positive work environment
- Provided customers with purchasing options based on their needs and desires, demonstrating deep knowledge of the merchandise and company
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Burger King
06.2016 - 08.2018
- Serve food and drinks to customers in a timely and courteous manner
- Take orders and process payments using the point of sale system
- Maintain cleanliness and hygiene of the front counter, dining area, and equipment
- Stock and replenish inventory and supplies as needed
- Follow food safety and sanitation guidelines and procedures
- Resolve customer complaints and issues in a professional manner
- Communicate and cooperate with other staff members and managers.
Education
Bachelor of Science; Information Technology - Web Design & Mobile Computing
Florida Agricultural & Mechanical University
05.2024
Gifted & Academically Talented High School Diploma -
Paxon School for Advanced Studies
05.2019
Skills
- Experience and excellent skills in customer service
- Strong communication and interpersonal skills
- Comfortable interacting with diverse ages and audiences
- Strong computer, point of sale (POS), and database skills
- Cash handling experience
- Able to work independently
- Solid organizational and problem‐solving skills
- Dependable and punctual
- Experience with Microsoft Office Suite, Internet, and Social Media
Volunteer Experience
- 2015, 2018, America’s Youth, Assisted with coordination of camp activities and helped with summer reading/ math requirements, Coordinated chaperoned trip to African American History Museum, Washington, DC, Identify and respond to camper behavioral issues, and report concerns to camp leadership
- Elm Street Sportsman’s Club, Distributed book bags and school supplies for Community Back-to-School Drive, Gift wrapped presents for Community Christmas Giveaway, Served as photographer and social media liaison for Community Christmas Giveaway
- Trinity United, Participated in Youth Ministry, Served as Lead Usher, Assisted with Communion setup
Volunteer
2015-2018
America's Youth
● Assisted with coordination of camp activities and helped with summer reading/ math requirements
● Coordinated & chaperoned trip to African American History Museum, Washington, DC
● Identified and responded to camper behavioral issues, and reported concerns to camp leadership
Elm Street Sportsman's Club
● Assembled & Distributed book bags and school supplies for Community Back-to-School Drive
● Gift wrapped presents for Community Christmas Giveaway
● Served as photographer and social media liaison for Community Christmas Giveaway
Trinity United Methodist Church
● Participated in Youth Ministry
● Served as Lead Usher
● Assisted with Communion setup
Timeline
Visitor Services Associate – Team Lead
Tallahassee Museum of History & Natural Science
05.2022 - Current
Parking Attendant
UF Health Jacksonville
11.2020 - 08.2021
Sales Associate
Family Dollar
05.2020 - 07.2021
Cashier
Burger King
06.2016 - 08.2018
Bachelor of Science; Information Technology - Web Design & Mobile Computing
Florida Agricultural & Mechanical University
Gifted & Academically Talented High School Diploma -
Paxon School for Advanced Studies
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