Aisha Said
Minneapolis,MN
Summary
An organized service leader dedicated to efficiency and improvement. Empathetically lead staff to provide an excellent experience for diverse audiences. A proven problem solver and a quick thinker. Excellent interpersonal and communication skills and ability to collaborate cross-departmentally.
Overview
8
8
years of professional experience
Work History
Visitor Experience Team Lead
Minneapolis Institute Of Art
03.2022 - Current
- Lead and support the front-of-house staff in multiple service points.
- Provide training, and create and update training documentation for new hires and current staff.
- Act as a strategic partner with internal stakeholders to implement customer-focused strategies and improvements.
- Support in the daily administration of the VE department.
- Maintain efficient and accurate CRM databases
Product and service design for various museum events, exhibitions, and community programs.
Visitor Experience Representative
Minneapolis Institute Of Art
08.2017 - 03.2022
- Delivered exceptional customer service to every visitor by leveraging extensive institutional knowledge of the museum.
- Tailored recommendations to meet the visitors' requests and promoted what the museum had to offer, including memberships.
- Addressed visitor concerns with empathy and resolved problems quickly.
- Adapted well to rapid changes that occurred often, and thought well on my feet.
Youth and Family Programs Associate
American Swedish Institute
06.2015 - 01.2019
- Assisted and created programs catered to youth and families.
- Led creative classes and activities for wide range of ages during busy events like Midsommar Festival.
- Taught Swedish to young beginner learners and helped create lesson plans.
- Supported in the administrative work of the department.
Education
Bachelor of Arts - Global Studies
University of Minnesota - Twin Cities
Minneapolis, MN05.2020
Skills
- Proficient in Salesforce, Ticketure, Artifax, Asana, Google and Microsoft Suites
- Fluent in Somali and Finnish Conversational fluency in Korean and Swedish
- People management skills with a personal focus on Service Leadership
- Familiarity and experience with Project Management procedures including time management, process mapping, and change management
- Building and maintaining Knowledge Management tools
- Excellent organization skills with the ability to multitask, manage multiple deadlines, and meticulous attention to detail
- Communicate and build relationships between a range of stakeholders
- A commitment to representing and advocating for the diverse voices of both audiences and colleagues
- Able to grasp new concepts and demonstrate proficiency in new skills quickly
Timeline
Visitor Experience Team Lead
Minneapolis Institute Of Art
03.2022 - Current
Visitor Experience Representative
Minneapolis Institute Of Art
08.2017 - 03.2022
Youth and Family Programs Associate
American Swedish Institute
06.2015 - 01.2019
Bachelor of Arts - Global Studies
University of Minnesota - Twin Cities
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