Kayla Alkhaibari
Maysville
Summary
Resourceful and personable advisor with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Participant Advisor
Connexus - Road Scholar
Remote
08.2024 - Current
- Manage high-volume calls, ensuring accurate responses to participant needs.
- Ensure participant satisfaction by proactively addressing any travel requirements, and review what they may need during their travels.
- Create cases to address participant concerns and research questions they have about their program.
- Assist participants with passport and visa applications.
- Assist Road Scholar participants in enrolling in various travel programs, offering guidance and support throughout the process.
- Demonstrate genuine excitement when interacting with participants, sharing my love for travel and helping them choose the right programs based on their interests.
- Provide exceptional customer service by addressing participants' inquiries, resolving concerns, and ensuring a smooth enrollment experience.
- Demonstrate communication skills to convey enthusiasm, answer inquiries, and provide clear instructions to participants.
- Ensure accurate and precise enrollment information is collected from participants.
- Navigate through various travel programs and adapt communication style based on individual participant preferences.
- Display empathy and patience when addressing participant questions and concerns.
- Educate participants on travel insurance and Road Scholar policies.
- Utilize Salesforce to document interactions, enroll participants in programs, and manage participant information.
Customer Service Representative
Connexus - Solutran
Remote
12.2023 - 08.2024
- Recorded details of customer interactions proficiently and accurately.
- Identified and escalated priority issues.
- Handled a high volume of calls daily.
- Coordinated with Health insurance providers and retail partners to resolve any member issues.
- Maintained HIPPA compliance.
- Developed rapport with customers.
- Educated members on their benefits.
- Scheduled utility payments.
- Placed orders.
- Resolved member complaints.
Service Coordinator
Cavender Auto
Gainesville, GA
04.2021 - 04.2023
- Documented problems and corrective actions to maintain records.
- Answered the service department phone and responded promptly to questions and messages.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated with parts vendors to determine availability of necessary components.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Created and maintained daily and weekly reports for upper management.
- Scheduled maintenance appointments.
- Assisted in processing of new inventory.
- Performed data entry and completed proper paperwork.
- Utilized proper tools and materials to adhere to safety guidelines.
- Managed over 50 customer calls per day.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Advised management members on customer issues or mechanical repair problems.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Resolved issues by coordinating with Sales and Collections department.
Education
Bachelor of Interdisciplinary Studies -
Lanier Technical College
Gainesville, GA02-2027
High School Diploma - undefined
Penn Foster High School
Scranton, PA, US07.2018
Skills
- Managing Status Reports
- Calm and professional under pressure
- Customer support
- Communication skills
- Complaint resolution
- Schedule management
- Data Entry
- Time Management
- Emotional Intelligence
- Empathy
- Adaptability
- Negotiating
- Active Listening
- Computer literacy
- Efficient in Microsoft Office
- Patience
- Attention to detail
- Written communication
- Conflict resolution
- Problem-solving
Timeline
Participant Advisor
Connexus - Road Scholar
08.2024 - Current
Customer Service Representative
Connexus - Solutran
12.2023 - 08.2024
Service Coordinator
Cavender Auto
04.2021 - 04.2023
High School Diploma - undefined
Penn Foster High School
Bachelor of Interdisciplinary Studies -
Lanier Technical College