Kayla Allen
Nashua,NH
Summary
Service Advisor excelling in customer service and vehicle assessment. Recognized for enhancing customer satisfaction through effective communication and streamlined processes. Strong multitasking abilities and attention to detail contributed to improved workflow efficiency and repeat business. Committed to fostering long-term customer relationships.
Overview
9
9
years of professional experience
Work History
Service Advisor
Amherst Subaru
Amherst, NH
03.2025 - 03.2026
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Communicated service recommendations effectively to enhance customer satisfaction.
- Documented customer interactions and service history in the dealership management system.
- Coordinated with technicians to ensure timely completion of vehicle repairs and maintenance.
- Provided detailed estimates for services based on customer requests and technical assessments.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Service Advisor
Autofair Subaru
Haverhill, MA
09.2021 - 03.2025
- Followed up with customers post-service to ensure satisfaction and encourage repeat business.
- Trained new staff on best practices for customer interaction and service processes.
- Streamlined appointment scheduling, reducing wait times and improving overall workflow efficiency.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Athena Health
Analyst Consultants
Belfast, ME
12.2019 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Sales Associate
Autofair Subaru
Haverhill, MA
01.2017 - 12.2019
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkouts.
- Collaborated with management to develop promotional strategies, increasing foot traffic and sales.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Belfast Area High School
Belfast, ME06.2016
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Attention to detail
Goal-oriented mindset
Timeline
Service Advisor
Amherst Subaru
03.2025 - 03.2026
Service Advisor
Autofair Subaru
09.2021 - 03.2025
Athena Health
Analyst Consultants
12.2019 - 01.2021
Retail Sales Associate
Autofair Subaru
01.2017 - 12.2019
High School Diploma -
Belfast Area High School