Kayla Amos
Fort Lauderdale,FL
Summary
Short and engaging pitch about yourself.
Overview
10
10
years of professional experience
Work History
Distribution Manager
Product JA LLC
Margate, Florida
07.2025 - Current
- Managed daily distribution operations ensuring timely delivery of products.
- Prepared shipping documents such as bill of lading, invoices and packing slips.
- Monitored inventory control to align ordering processes with demand plans.
- Collaborated with customers to resolve any disputes or complaints related to order fulfillment or returns processing.
Store Manager
Carib Smoothie Cafe
Margate, Florida
08.2023 - 06.2024
- Managed daily operations to ensure efficient smoothie preparation and customer service.
- Trained and mentored staff on product knowledge and customer interaction techniques.
- Developed staff schedules to optimize coverage during peak business hours.
Administrative Office Manager
Zeal Associates
Lauderhill, Florida
09.2023 - 05.2024
- Managed daily office operations and maintained efficient workflows.
- Coordinated schedules and meetings for senior management and staff.
- Maintained records and databases for accurate information retrieval.
- Answered customer inquiries promptly via phone or email.
- Processed invoices for payment in a timely manner.
Customer Care Agent
National Commercial Bank
Kingston, Jamaica
10.2018 - 09.2022
- Responsible for handling service requests and inbound calls from customers regarding NCB products/services
- Contacting customers by sending second level validation emails for personal online banking
- Conducting e-banking support and training for NCB electronic channels to drive usage by customers.
- Acknowledging and resolving customer complaints.
- Providing feedback on the efficiency of the customer service process
Client Service Officer
NCB Retail Banking
Kingston, Jamaica
01.2018 - 12.2018
- Assisted in the customer onboarding process by opening equity and investments accounts to match their investment appetites and lifestyle goals
HEART Trainee Customer Care
National Commercial Bank
Kingston, Jamaica
06.2018 - 09.2018
- Accountable for reference verifications on assigned onboarded customers & clients throughout the KYC process
- Secured customer data to ensure confidentiality
Customer Care Intern
National Commercial Bank
Kingston, Jamaica
03.2018 - 06.2018
- Responsible for transcribing audio recordings to ensure consistent communication across business units
Customer Service Representative Assistant
National Commercial Bank
Kingston, Jamaica
01.2017 - 12.2017
- Charged with distributing fintech products (tokens) to respective customers while updating their KYC documents for approval and database management
Receptionist
Private Sector Organization of Jamaica
Kingston, Jamaica
01.2016 - 12.2016
- Acted as the first point of contact for the HR department while organizing an efficient filing system that supports a modern and technology-driven approach
Education
Financial Modeling & Valuation Analyst (FMVA) -
Corporate Finance Institute
04-2024
BSc. Accounting & Economics -
The University of the West Indies, Mona
Kingston, Jamaica05.2020
Associate Degree - General Studies -
St.Hugh’s High School
Kingston, Jamaica05.2015
High School Diploma -
St.Hugh’s High School
Kingston, Jamaica05.2013
Skills
- Financial Modeling
- Data Visualization
- Leadership
- Scenario & Sensitivity Analysis in Excel
- Communication
- Financial Accounting
- Financial Statements
- Taxation
- Analysis & Insight
- Presentation
- Business Strategy
- Valuation
- Customer Service
- Client Relations
- Business Development
- Conflict Resolution
- Lead Generation
- MS Office Suite
- Stress Management
- KYC Management
- QuickBooks
- Collaboration
- Accountability
- Research
- Administrative Support
- Operations Insight
- Customer Success
- Time Management
- Attention to Detail
- Empathy
- Product Upsell
- Inventory management
- Shipping documentation
- Customer relationship management
- Time management
- Attention to detail
Timeline
Distribution Manager
Product JA LLC
07.2025 - Current
Administrative Office Manager
Zeal Associates
09.2023 - 05.2024
Store Manager
Carib Smoothie Cafe
08.2023 - 06.2024
Customer Care Agent
National Commercial Bank
10.2018 - 09.2022
HEART Trainee Customer Care
National Commercial Bank
06.2018 - 09.2018
Customer Care Intern
National Commercial Bank
03.2018 - 06.2018
Client Service Officer
NCB Retail Banking
01.2018 - 12.2018
Customer Service Representative Assistant
National Commercial Bank
01.2017 - 12.2017
Receptionist
Private Sector Organization of Jamaica
01.2016 - 12.2016
Financial Modeling & Valuation Analyst (FMVA) -
Corporate Finance Institute
BSc. Accounting & Economics -
The University of the West Indies, Mona
Associate Degree - General Studies -
St.Hugh’s High School
High School Diploma -
St.Hugh’s High School