Kayla Andreini
Milwaukee,WI
Summary
Experienced hospitality professional with over 20 years in the industry, dedicated to delivering exceptional guest experiences while fostering creativity. A passionate creator with a talent for using art to bring people together and build community. Dynamic communicator with a strong background in customer service, event coordination, and team leadership. Skilled in working with children and inspiring their artistic expression. Seeking an opportunity to blend hospitality expertise, creative talents, and relationship-building skills to facilitate unforgettable birthday parties and cherished memories.
Overview
7
7
years of professional experience
Work History
Server
Storyhill BKC
Milwaukee, WI
03.2024 - Current
- Deliver exceptional hospitality by serving guests in a timely and friendly manner
- Maintain detailed knowledge of the current menu to provide accurate recommendations
- Properly upsell menu items to enhance the guest experience and revenue
- Ensure proper presentation of dishes according to restaurant standards
- Monitor and maintain clean and organized tables throughout service
- Address guest concerns quickly and professionally, ensuring a positive resolution
- Skillfully anticipate guests' needs to provide a seamless dining experience
Front of House Event Lead
Tall Guy And A Grill Catering
West Allis, WI
04.2022 - Current
- Lead and coordinate all aspects of catering events, ensuring seamless execution from planning through to completion
- Supervise and manage catering staff during events, ensuring high-quality service and efficient operations
- Manage event timelines and ensure all activities are completed on schedule
- Lead, train, and manage event staff, ensuring all team members are prepared and understand their roles
Server
Buckleys
Milwaukee , WI
06.2018 - Current
- Deliver exceptional hospitality by serving guests in a timely and friendly manner
- Maintain detailed knowledge of the current menu to provide accurate recommendations
- Properly upsell menu items to enhance guest experience and revenue
- Ensure proper presentation of dishes according to restaurant standards
- Monitor and maintain clean and organized tables throughout service
- Address guest concerns quickly and professionally, ensuring a positive resolution
- Skillfully anticipate guests' needs to provide a seamless dining experience
Education
Bachelor of Science - Nutritional Science
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Exceptional customer service: strong attention to detail in service delivery
- Event planning: organizing and managing events from inception to completion
- Interpersonal communication: excellent communication and active listening skills
- Multitasking: managing multiple responsibilities simultaneously to ensure smooth operations
- Artistic proficiency: Strong skills in various artistic mediums
- Mentorship: mentoring and inspiring aspiring artists to develop their skills
References
Taylor Buckley 414-758-6079
Kerry Stinsky 414-852-5442
Timeline
Server
Storyhill BKC
03.2024 - Current
Front of House Event Lead
Tall Guy And A Grill Catering
04.2022 - Current
Server
Buckleys
06.2018 - Current
Bachelor of Science - Nutritional Science
University of Wisconsin, Milwaukee