Kayla Andrews
WESLEY CHAPEL,FL
Summary
Personable and reliable front-of-house professional with strong customer service, problem-solving, and time management skills. Proven ability to thrive in fast-paced environments while delivering exceptional guest experiences and supporting team success.
Overview
5
5
years of professional experience
Work History
Front of house employee
Culvers Franchising System
06.2020 - 08.2021
- Created orders, documented special request and followed up with kitchen personnel to foster up top-quality service and minimize complaints
- Worked with customers to understand needs and provide exceptional service
- Increased customer satisfaction by resolving [Product or Service] issues
- Maintained excellent attendance record, consistently arriving to work on time
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Bartender/Server
Blush Wine Room
08.2023 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High school graduate - AP classes, honor classes
Wesley chapel high school
Wesley Chapel, FL05.2020
Associate of arts -
Pasco-Hernando State College Porter Campus At Wiregrass Ranch
01.2022
Skills
- Conflict Resolution Skills
- Food tray carrying
- Customer service
- Dining area cleanliness
- To-go order preparation
Activities
- Volunteering, Kids and Canines, Tampa, FL, 05/01/19, 07/31/19, Created entertaining activities., Ensured student safety., Trained dogs and taught students how to as well., Assisted with instruction.
- Volunteering, Habitat for Humanity Restore East Hillsborough, Tampa, FL, 07/01/18, 07/31/18, Worked together as a team to build a home for a family in need., Planned out who would perform specific tasks.
Timeline
Bartender/Server
Blush Wine Room
08.2023 - 02.2025
Front of house employee
Culvers Franchising System
06.2020 - 08.2021
High school graduate - AP classes, honor classes
Wesley chapel high school
Associate of arts -
Pasco-Hernando State College Porter Campus At Wiregrass Ranch
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