Kayla Arnett
Kennesaw,GA
Summary
Since sixteen, I have always been hardworking and goal oriented. Any task given, I give one hundred percent, no matter how big or small the given task. I got my first promotion within four months working at Dunkin’ Donuts . Working around forty to forty-five hour work weeks while still maintaining a 4.0 GPA. Not only did I demonstrate leadership with the company, but the commitment to my job (being that I stayed there for two plus years and would sacrifice my time occasionally). After graduating with honors from Kell High School (a semester early), with my AP courses and the help of dual enrollment. I now attend Kennesaw State University, with the hopes to pursue the world of Psychology and minor and/or dabble in Medical Sociology. Aspired to finish soon, and take on my full ride scholarship at Syracuse University to work on my masters in Behavioral Psychology.
Overview
3
3
years of professional experience
Work History
Operations Advisor
Tesla
03.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Selling Team Leader/ Assistant Manager
American Eagle Outfitters, Inc
02.2022 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Measured team performance and reported metrics to leadership team members.
- Overall make sure all the goals and ideas are fully attainable and executed to its fullness.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Set incentives and realistic targets associates could achieve.
Shift Leader
Dunkin Donuts
02.2020 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Looked after the stats of the store to keep food regulations and customer satisfaction up to par.
Education
Ongoing Bachelors Degree At The Moment. - Forensic Psychology
Kennesaw State University
Kennesaw, GA01.2021
Skills
- Sales Activities
- Customer Relationship Management
- Scheduling and Coordinating
- Cash Drawer Management
- Managing Multiple Tasks
- Customer Inquiries
- Customer Service
- Quality Standards
- Key Performance Indicators (KPI)
- Conflict Resolution
- Verbal and Written Communication
- Critical Thinking
- Active Listening
- Customer Satisfaction
- Sales Goals
- Pricing Policies
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Advisor
Tesla
03.2023 - Current
Selling Team Leader/ Assistant Manager
American Eagle Outfitters, Inc
02.2022 - Current
Shift Leader
Dunkin Donuts
02.2020 - 02.2022
Ongoing Bachelors Degree At The Moment. - Forensic Psychology
Kennesaw State University
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