Erika Lalumiere
Montreal,QC
Overview
13
13
years of professional experience
Work History
NORTH AMERICA SALES aND DELIVERY ADVISOR
Tesla
MONTREAL, QC
09.2020 - 07.2022
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Identified opportunities for growth within the Canadian territory and collaborated with sales teams to reach sales goal.
- Organized promotional events and interacted with community to increase sales volume.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Supervised and coached 10 employees on sales strategies to optimize performance.
- Closed average of 120 sales each quarter.
- Surpassed sales targets consistently and maintained solid Top 3 ranking in North America.
SALES REPRESENTATIVE
Volkswagen
MONTREAL, QC
10.2018 - 09.2020
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Documented customer interactions using SalesForce to capture data in processing system.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Finance Director
Nissan
St-Hyacinthe, QC
12.2016 - 10.2018
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Quoted and calculated premium rates for policies, using rate book.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Drove team revenue totals by bringing in top sales numbers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
MBA - Business Management
John Molson Business School
Montreal05.2017
Skills
- Incentive Planning
- Sales Activities
- Sales Records Management
- Interdepartmental Collaboration
- Customer Complaint Resolution
- Professional Development
- Business Growth
- Salesforce Software
- Digital Sales
- Client Base Retention
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
NORTH AMERICA SALES aND DELIVERY ADVISOR
Tesla
09.2020 - 07.2022
SALES REPRESENTATIVE
Volkswagen
10.2018 - 09.2020
Finance Director
Nissan
12.2016 - 10.2018
MBA - Business Management
John Molson Business School