Kayla Arnsworth
Montgomery,Texas
Summary
Dynamic customer support professional with extensive experience at Call Center ABC Communications. Proven expertise in ticketing systems and issue resolution, enhancing customer satisfaction through effective communication and active listening. Recognized for implementing strategies that improved service quality and fostered customer loyalty, creating a positive environment for both clients and colleagues.
Overview
8
8
years of professional experience
Work History
Remote Customer Support Specialist
Call Center ABC Communications | Remote
06.2019 - 12.2024
- Documented customer interactions accurately in the support ticketing system.
- Assisted customers with inquiries and resolved issues through various communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Customer Experience Associate
XYZ Services & Retail
01.2017 - 05.2019
- Managed customer feedback to improve service quality and satisfaction.
- Assisted customers with inquiries and provided product information.
- Coordinated with team members to resolve customer issues efficiently.
- Resolved customer complaints quickly and professionally.
- Implemented best practices for handling returns and exchanges smoothly.
- Created and maintained a positive work environment for customers and colleagues alike.
- Identified opportunities to improve the customer experience through feedback analysis.
- Participated in training sessions related to new products or services offered by the company.
- Developed strategies to increase customer loyalty and retention rates.
Education
Montgomery High School
Montgomery, TX05-2021
Skills
- Ticketing systems
- Customer support
- Product knowledge
- Feedback management
- Issue resolution
- Customer relationship management
- Customer response
- Email communication
- Call center experience
- Active listening
- Verbal and written communication
Timeline
Remote Customer Support Specialist
Call Center ABC Communications | Remote
06.2019 - 12.2024
Customer Experience Associate
XYZ Services & Retail
01.2017 - 05.2019
Montgomery High School
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