Kayla Austin
Folsom,CA
Summary
Dedicated worker proficient in customer service, food handling, legal assistance, preparation and Point of Sale (POS) transactions. Outgoing worker that possesses time management and strong communication skills. Helpful and provides assistance to all associates.
Overview
15
15
years of professional experience
Work History
Cook 2
Red Hawk Casino
Placerville, CA
02.2024 - Current
- Prepared high-quality meals in accordance with established recipes and standards.
- Managed food inventory, ensuring freshness and compliance with health regulations.
- Trained junior kitchen staff on cooking techniques and safety procedures.
- Collaborated with team members to streamline kitchen operations and enhance service efficiency.
Personal Shopper
Sam's Club
Folsom, CA
09.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and diagrams to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer location within store vicinity.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Communicated with receiving and merchandising employees to stay informed of new products and stock availability.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Quoted prices, credit terms and other bid specifications.
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Cleared parking lot of litter and foreign debris.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Periodically disinfected carts preventing spread of disease.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Shut down cart area daily by storing equipment, logging forgotten items, and locking doors.
- Assisted co-workers in restocking and conducting inventory of store.
- Responded to spills in store and in parking lot cordoning areas off and cleaning up spills using appropriate equipment.
- Helped train new employees in safe practices, store procedures, company policies and services.
- Operated equipment while observing standard safety procedures.
- Performed boxing, packing, labeling, and preparation of related item shipments.
- Responded to customer calls to answer questions about products and services.
- Managed customer relations through communication and helpful interactions.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unused or returned items to correct shelf locations.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Refueled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
Legal Assistant
Merus Law, APC
01.2018 - 01.2021
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed all firm administrative matters.
- Answered 35+ client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Transcribed all weekly and bi-weekly calendar meetings.
- Conferred with clients and other involved parties to gather and track case information.
- Managed day-to-day legal activities such as subpoena services for family law office with 2-3 attorneys.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Scheduled appointments, court appearances and depositions for busy family law firm with 2-3 attorneys.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Scheduled and coordinated meetings between legal teams and clients, including setting up refreshments and preparing materials.
Services
US AirForce
08.2011 - 01.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
- Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Handled currency and credit transactions quickly and accurately.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained clean and safe environment, including in kitchen, bathrooms, parking lot and building exterior services.
- Reported to each shift on time and ready to work.
- Communicated openly and honestly with management team during each shift to ensure it ran smoothly.
- Diligently restocked work stations and display cases.
- Performed all position responsibilities accurately and in timely manner.
Education
Associate of Arts - Paralegal Studies
MTI College
Sacramento, CA08.2018
High School Diploma - undefined
Vista Del Lago High School
Folsom, CA01.2010
Skills
- Customer-oriented
- Point of Sale (POS) system operation
- Quick learner
- Organized multi-tasker
- Friendly and helpful
- Late-night shift availability
- Fast and efficient service worker
- Accustomed to shift work
- Dedicated team player
- Store opening and closing
- Analytical and Critical Thinking
- Attention to Detail
Timeline
Cook 2
Red Hawk Casino
02.2024 - Current
Personal Shopper
Sam's Club
09.2021 - Current
Legal Assistant
Merus Law, APC
01.2018 - 01.2021
Services
US AirForce
08.2011 - 01.2016
Associate of Arts - Paralegal Studies
MTI College
High School Diploma - undefined
Vista Del Lago High School