Kayla Bailey
Athens,TN
Summary
Enthusiastic and driven retail leader with over 3 years of progressive experience at Bath & Body Works. Proven track record in driving sales, executing brand floorsets, leading high-performing teams, and ensuring operational excellence. Currently pursuing a B.S. in Marine Biology and Sustainable Aquaculture, bringing a detail-oriented and analytical approach to leadership.
Overview
4
4
years of professional experience
Work History
Key Holder
Bath & Body Works
Athens, TN
08.2022 - Current
- Spearheaded coaching efforts across the team; led daily huddles, trained new hires, and provided in-the-moment feedback to drive results.
- Supported store scheduling and provided input on labor allocation based on traffic and goals.
- Managed AP Focus reviews, documentation audits, and proper destruction procedures for sensitive materials.
- Demonstrated initiative by proposing selldown strategies, executing brand adjustments, and leading floor shifts during high-volume periods.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Developed and maintained strong relationships with customers.
TAP Assistant Store Manager
Bath & Body Works
Athens, TN
02.2025 - 06.2025
- Collaborated with Store Manager to execute daily strategy, lead opening/closing procedures, and support team goal setting.
- Directed brand floorsets and ensured all visual merchandising adhered to corporate standards.
- Partnered in sales analysis and daily reporting to identify key sales drivers and improve performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Associate
Bath & Body Works
Athens, TN
10.2021 - 08.2022
- Consistently exceeded sales goals through product knowledge and client rapport.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Gained rapid recognition for initiative, communication, and team support, leading to promotion within a year.
- Focused on building customer loyalty and ensuring a premium brand experience.
Education
Bachelor of Science - Marine Biology & Sustainable Aquaculture
Unity Environmental University
Gloucester, ME01.2026
Undergraduate Coursework
Lee University
Cleveland, TN08-2021
High School Diploma -
McMinn Central High School
Englewood, TN01.2021
Skills
- Team Leadership & Development
- Brand Execution & Floorset Planning
- Business & Sales Reporting (KPIs, Goals)
- Shrink Awareness & AP Compliance
- Communication & Conflict Resolution
- Operational Efficiency & Time Management
- Inventory & Documentation Accuracy
- Software: Retail POS, Scheduling Tools, Microsoft Office
Awards
- McMinn County Youth Leadership Award (2016, 2017)
- A & A/B Honor Roll (2013–2021)
- UTC Art Award (2019)
Timeline
TAP Assistant Store Manager
Bath & Body Works
02.2025 - 06.2025
Key Holder
Bath & Body Works
08.2022 - Current
Sales Associate
Bath & Body Works
10.2021 - 08.2022
Bachelor of Science - Marine Biology & Sustainable Aquaculture
Unity Environmental University
Undergraduate Coursework
Lee University
High School Diploma -
McMinn Central High School