Kayla Ball
Mountainhome,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Project Specialist
EurostyleUSA
09.2023 - Current
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed approximately 50 incoming calls, emails and requests per day .
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers and suppliers.
- Developed and maintained courteous and effective working relationships.
Project Management
Advantage Glass & Polish, INC
06.2017 - Current
- Create, update, and fulfill customers bids in residential and commercial construction trades
- Work with builders and customers to ensure jobs are completed from start to finish
- Answer emails and follow up with customers and suppliers to see customer jobs through completion
- Assist President with the standard workflow process improvement
- Manage projects across multiple teams with multiple vendors
Customer Service & Project Specialist Operations
Amazon Go, Amazon
07.2010 - 06.2017
- Met accuracy goals by working in a high-level production role
- Prepared and maintained reports for stakeholders
- Created and streamlined product quality testing
- Assisted team in experimental projects through process improvements, standardizing workflow, training new associates
- Continuously worked to improve the shopping experience of Amazon customers
- Created and implemented accuracy metrics to ensure all metrics were correct
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT06-2027
Project Management -
Edmonds Community College
Lynnwood, WA01.2019
Skills
- Customer service
- Effective scheduling skills
- Document organization
- Operational performance tracking
- Scope definition
- Team collaboration
- Detail-oriented
Timeline
Project Specialist
EurostyleUSA
09.2023 - Current
Project Management
Advantage Glass & Polish, INC
06.2017 - Current
Customer Service & Project Specialist Operations
Amazon Go, Amazon
07.2010 - 06.2017
Bachelor of Science - Business Administration
Western Governors University
Project Management -
Edmonds Community College