Kayla Banks
Cambria Heights,USA
Summary
Case manager with proven expertise in creating customized treatment plans and connecting residents to vital community resources. Skilled in managing crises and fostering interdisciplinary collaboration to ensure smooth transitions to independent living. Demonstrated ability to enhance resident outcomes through strategic support and resource allocation.
Overview
12
12
years of professional experience
Work History
Clinical Case Manager
Transitional Services for New York
New York, New York
02.2022 - Current
- Coordinated assessments and developed tailored treatment plans for residents.
- Monitored medication adherence to ensure resident safety.
- Delivered crisis management support to address urgent situations.
- Supported residents in developing independent living skills to promote successful transitions.
- Connected residents with essential community resources for employment and healthcare access.
- Streamlined communication between clients and service providers to improve care coordination.
- Conducted regular interdisciplinary team meetings for assessment updates on residents.
- Performed home visits regularly to monitor client well-being.
Case Manager Assistant- Emergency Department
New York University- Winthrop Hospital
09.2016 - Current
- Assisted case manager with patient assessments to improve overall patient care.
- Coordinated consultations with on-call physicians and specialists to ensure timely patient care.
- Facilitated transportation logistics for streamlined patient discharge processes.
- Utilized Sorian electronic medical record system to update patient charts and transmit prescriptions.
- Performed receptionist and registration duties to support office operations.
911 Emergency Dispatcher
Gwinnett County Police Department
Lawrenceville, Georgia
08.2024 - 10.2024
- Answered emergency and non-emergency calls; obtained vital information; referred callers to appropriate departments and contacted agencies to secure assistance.
- Operates a two-way radio system to provide support for officers in the field; monitors fire and burglary alarm panel; dispatches personnel to investigate incidents or requests for service; relays information to officers and superiors; receives reports from mobile units.
- Performed office duties including filing, copying, typing, and distributing reports and mail to support office operations.
- Prepared and organized court calendar for scheduling; processed warrant and suspension letters to ensure timely legal proceedings.
Administrative Secretary/Client Intake Specialist
Brookville Center for Children’s Services
New York, New York
04.2014 - 09.2016
- Reviewed, documented record systems to ensure accuracy, compliance with regulatory standards.
- Streamlined storage processes by arranging, indexing, classifying records to enhance retrieval efficiency.
- Coordinated fax transmission of essential documents to ensure timely delivery to school districts, facilitating prompt communication.
- Compiled evaluations for enrolled students with IEP-related services for appropriate districts.
Education
Associate in Arts - Human Services
Nassau Community College
One Education Drive, Garden City, NY 1153005-2018
Skills
- Care coordination
- Crisis management
- Medication monitoring
- Interdisciplinary collaboration
- Discharge planning
- Referral coordination
- Resource linking
- Electronic records management
- Cultural competency
- Patient advocacy
Timeline
911 Emergency Dispatcher
Gwinnett County Police Department
08.2024 - 10.2024
Clinical Case Manager
Transitional Services for New York
02.2022 - Current
Case Manager Assistant- Emergency Department
New York University- Winthrop Hospital
09.2016 - Current
Administrative Secretary/Client Intake Specialist
Brookville Center for Children’s Services
04.2014 - 09.2016
Associate in Arts - Human Services
Nassau Community College