Kayla Becerra-Gomez
Aurora,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in team building, leading, and motivating high-performing teams to enhance employee engagement and boost performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
AAMCO Transmissions
Aurora, IL
04.2024 - Current
- Handled customer inquiries efficiently
- Prepared vehicle estimates and secured client approval.
- Developed and maintained client relationships through outside sales.
- Managed wholesale account operations
- Implemented cost-effective strategies in ordering vehicle parts.
- Delegated work to staff, setting priorities and goals.
Service Manager
Chipotle Mexican Grill
Aurora, IL
08.2018 - 04.2024
- Optimized operational workflows to boost customer contentment
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Overseen service staff training and development for goal attainment
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Tracked food production levels, meal counts, and supply costs.
- Regularly conducted cleaning tasks to uphold cleanliness and safety protocols
- Demonstrated tactful skills with customer de-escalation.
Concierge
Merlin Complete Auto Care
Batavia, IL
05.2021 - 01.2023
- Boosted guest satisfaction through efficient issue management
- Ensured a pleasant atmosphere for customer satisfaction
- Managed incoming phone communications and scheduled appointments
- Prepared and maintained inventory of shop supplies to support efficient operations
Receptionist
H&R Block
Aurora, IL
02.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing information.
- Optimized front desk workflow to handle phone calls, appointments, and walk-in clients
- Ensured an organized reception area with updated materials
- Enhanced office productivity through clerical tasks, including data entry, photocopying, scanning, and faxing documents.
- Redirected incoming calls promptly to appropriate professionals
- Ensured accuracy in handling cash activities
Education
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSkills
- Performance Evaluations
- Inventory Management
- Customer Service Management
- Goal Setting
- Workplace Safety
- Employee Training and Development
- Customer Service
- Goal-Oriented
- Critical Thinking
- Multitasking and Organization
- Problem-Solving
- Budget Control
Certification
PathStream: The Project Management Certificate
Issued: 9/17/2024
Timeline
Assistant Manager
AAMCO Transmissions
04.2024 - Current
Concierge
Merlin Complete Auto Care
05.2021 - 01.2023
Service Manager
Chipotle Mexican Grill
08.2018 - 04.2024
Receptionist
H&R Block
02.2017 - 04.2019
PathStream: The Project Management Certificate
Issued: 9/17/2024
Some College (No Degree) -
College of DuPage
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