Anthony Eason
Tampa,FL
Summary
Driven Center Manager with a proven track record at AAMCO Transmissions, excelling in operations oversight and staff leadership. Demonstrated success in enhancing efficiency, fostering client relationships, and driving profitability. Skilled in data analysis and sales management, consistently achieving high customer satisfaction ratings. Expert in negotiating and closing profitable projects, underpinned by dynamic communication abilities. Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with sales and marketing markets and proactive in capturing new customers and business opportunities.
Overview
2
2
years of professional experience
Work History
Center Manager
AAMCO Transmissions
02.2023 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed daily operations at busy Transmission shops and in sales Generally.
- Managed work and performance of more than 12 employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Received 5 Star ratings from customer reviews consistently for the work I provided.
- Reported issues to higher management with great detail.
Office Manger
Engine and Transmission Center
08.2022 - 03.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Followed up on lead calls to process customers for jobs that need to be performed on the cars.
- Placed orders for parts for the various orders of all the mechanics in the shop.
- Worked alongside the shop manager to insure the customer's cars were processed out in a timely manner.
Education
High School Diploma -
West Coweta High
NewnanSkills
- Operations Oversight
- Regulatory Standards
- Staff Leadership
- Data Analysis
- Sales proficiency
- Resource Coordination
- Operations Management
- Team Supervision
- Sales management
- Sales expertise
Timeline
Center Manager
AAMCO Transmissions
02.2023 - Current
Office Manger
Engine and Transmission Center
08.2022 - 03.2023
High School Diploma -
West Coweta High
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