Kayla Bennett
Lewisburg,OH
Summary
Organized and dependable candidate with experience in leadership and customer service. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Eligibility and Referral Supervisor 1
Preble County Job & Family Services
Eaton, OH
09.2022 - Current
- Supervise Eligibility Referral Specialist 2’s and Unit Support Worker 2’s.
- Complete reports sent out by the State
- Interpret policy.
- Train new and current staff.
- Complete performance reviews.
- Assist on difficult cases.
- Complete case reviews.
- Distribute work to caseworkers.
- Approve or deny leave requests.
- Develop procedures for the unit.
- Plan and conduct unit meetings.
- Interview candidates and make recommendations for hiring.
- Make recommendations for discipline.
- Maintain confidentiality.
Eligibility and Referral Specialist 2
Preble County Job & Family Services
Eaton, OH
12.2017 - 09.2022
- Completed interviews with customers for public assistance.
- Determined initial and ongoing eligibility for public assistance.
- Processed applications for public assistance timely and accurately.
- Demonstrated good customer service when interacting with customers.
- Maintained confidentiality.
Eligibility and Referral Specialist 1
Preble County Job & Family Services
Eaton, OH
06.2017 - 12.2017
- Conducted interviews for customers required for the work activity program.
- Determined appropriate placement for customers in the work activity program.
- Processed recertifications for Medicaid.
- Demonstrated good customer service when interacting with customers.
- Maintained confidentiality.
Substitute Teacher
Tri-County North, Eaton, Twin Valley South
Preble County, OH
11.2016 - 05.2017
- Managed classroom and followed lesson plans left by the teacher.
Family Support Specialist
Centerstone
Richmond, IN
06.2016 - 09.2016
- Provided case management and life skills training to children and families.
- Maintained detailed case notes.
Pretrial Diversion Secretary
Madison County Prosecutor’s Office
Anderson, IN
05.2016 - 06.2016
- Answered phones and provided information about the diversion program.
- Took payments.
- Filed and closed cases.
Victim Assistance Intern
Madison County Prosecutor’s Office
Anderson, IN
01.2016 - 05.2016
- Opened cases which included documenting information about case, filing appearances, and mailing out letters.
- Attended court and documented what occurred for the victim assistants.
Education
Bachelor Of Arts - Criminal Justice
Anderson University
Anderson, IN05.2016
Skills
- Microsoft Office
- Microsoft Excel
- Customer Service
- Time Management
- Reliable
- Attention to detail
Timeline
Eligibility and Referral Supervisor 1
Preble County Job & Family Services
09.2022 - Current
Eligibility and Referral Specialist 2
Preble County Job & Family Services
12.2017 - 09.2022
Eligibility and Referral Specialist 1
Preble County Job & Family Services
06.2017 - 12.2017
Substitute Teacher
Tri-County North, Eaton, Twin Valley South
11.2016 - 05.2017
Family Support Specialist
Centerstone
06.2016 - 09.2016
Pretrial Diversion Secretary
Madison County Prosecutor’s Office
05.2016 - 06.2016
Victim Assistance Intern
Madison County Prosecutor’s Office
01.2016 - 05.2016
Bachelor Of Arts - Criminal Justice
Anderson University