Organized and dependable candidate with experience in leadership and customer service. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Eligibility and Referral Supervisor 1
Preble County Job & Family Services
2022.09 - Current
Supervise Eligibility Referral Specialist 2’s and Unit Support Worker 2’s.
Complete reports sent out by the State
Interpret policy.
Train new and current staff.
Complete performance reviews.
Assist on difficult cases.
Complete case reviews.
Distribute work to caseworkers.
Approve or deny leave requests.
Develop procedures for the unit.
Plan and conduct unit meetings.
Interview candidates and make recommendations for hiring.
Make recommendations for discipline.
Maintain confidentiality.
Eligibility and Referral Specialist 2
Preble County Job & Family Services
2017.12 - 2022.09
Completed interviews with customers for public assistance.
Determined initial and ongoing eligibility for public assistance.
Processed applications for public assistance timely and accurately.
Demonstrated good customer service when interacting with customers.
Maintained confidentiality.
Eligibility and Referral Specialist 1
Preble County Job & Family Services
2017.06 - 2017.12
Conducted interviews for customers required for the work activity program.
Determined appropriate placement for customers in the work activity program.
Processed recertifications for Medicaid.
Demonstrated good customer service when interacting with customers.
Maintained confidentiality.
Substitute Teacher
Tri-County North, Eaton, Twin Valley South
2016.11 - 2017.05
Managed classroom and followed lesson plans left by the teacher.
Family Support Specialist
Centerstone
2016.06 - 2016.09
Provided case management and life skills training to children and families.
Maintained detailed case notes.
Pretrial Diversion Secretary
Madison County Prosecutor’s Office
2016.05 - 2016.06
Answered phones and provided information about the diversion program.
Took payments.
Filed and closed cases.
Victim Assistance Intern
Madison County Prosecutor’s Office
2016.01 - 2016.05
Opened cases which included documenting information about case, filing appearances, and mailing out letters.
Attended court and documented what occurred for the victim assistants.
Education
Bachelor Of Arts - Criminal Justice
Anderson University
Anderson, IN
05.2016
Skills
Microsoft Office
Microsoft Excel
Customer Service
Time Management
Reliable
Attention to detail
Timeline
Eligibility and Referral Supervisor 1
Preble County Job & Family Services
2022.09 - Current
Eligibility and Referral Specialist 2
Preble County Job & Family Services
2017.12 - 2022.09
Eligibility and Referral Specialist 1
Preble County Job & Family Services
2017.06 - 2017.12
Substitute Teacher
Tri-County North, Eaton, Twin Valley South
2016.11 - 2017.05
Family Support Specialist
Centerstone
2016.06 - 2016.09
Pretrial Diversion Secretary
Madison County Prosecutor’s Office
2016.05 - 2016.06
Victim Assistance Intern
Madison County Prosecutor’s Office
2016.01 - 2016.05
Bachelor Of Arts - Criminal Justice
Anderson University
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