Professional Summary
Overview
Work History
Education
Skills
Timeline

Kayla Billingsley

Charter Spectrum
Tallassee
18
years of professional experience

Dedicated Customer Service Representative with proven expertise in active listening, problem-solving, and team collaboration. Achieved high customer satisfaction rates through effective communication and process improvement initiatives.

Work History

Customer Service Representative

6 Years 4 Months
Charter Spectrum | 06.2020 - Current
  • Resolved customer inquiries effectively through multiple communication channels, enhancing overall satisfaction.
  • Collaborated with cross-functional teams to streamline service processes and improve response times.
  • Trained new staff on best practices for handling customer issues and utilizing systems efficiently.
  • Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
  • Mentored junior representatives, fostering skill development and promoting a collaborative environment.

Customer Service Representative

11 Years 3 Months
Alabama Power | 01.2009 - 04.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma

Billingsley High | Billingsley, AL | 04-2006

Skills

Customer service
Active listening
Critical thinking
Data entry
Computer proficiency

Timeline

Customer Service Representative

Charter Spectrum
06.2020 - CurrentRead More

Customer Service Representative

Alabama Power
01.2009 - 04.2020Read More

Billingsley High

High School Diploma
Read More
Kayla Billingsley