KAYLA BISHOP
Vancouver,WA
Summary
Professional in the hospitality industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Guest Experience Specialist
Residence Inn By Marriot
02.2026 - Current
- Assisted guests with check-in and check-out processes, ensuring a seamless experience.
- Coordinated pre-arrival planning to meet special requests, guest preferences, and balancing inventory.
- Supported hotel operations by tracking room status, cleanliness standards, and central communication.
- Provided local area information to guests, facilitating enjoyable, personalized stays.
- Collaborated with team members to maintain high operational standards.
- Enhanced guest satisfaction by promptly addressing concerns and gathering feedback to provide personalized solutions.
Flight Attendant
Horizon Air
03.2024 - 02.2026
- Provided exceptional in-flight customer service to enhance passenger satisfaction and comfort.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Boosted passenger loyalty through personalized service and attention to detail.
Product Educator
Lululemon
11.2023 - 03.2024
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained organized, visually appealing merchandise displays to enhance the shopping experience.
- Managed inventory levels, ensuring accurate stock representation and timely replenishment of premium merchandise.
Wedding Venue Host
Orting Manor
06.2021 - 03.2023
- Managed client consultations, translating vision into actionable event plans.
- Oversaw on-site coordination, troubleshooting issues to maintain event flow and guest satisfaction.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
Education
High School Diploma -
Kentwood High School
Covington, WA06-2021
Skills
- Guest services & support
- Point-of-Sale (POS) Systems
- Property Management Systems
- Event coordination
- Customer relationship management
- Conflict resolution
- Attention to detail
- Organizing and categorizing
- Exceptional communication
Timeline
Guest Experience Specialist
Residence Inn By Marriot
02.2026 - Current
Flight Attendant
Horizon Air
03.2024 - 02.2026
Product Educator
Lululemon
11.2023 - 03.2024
Wedding Venue Host
Orting Manor
06.2021 - 03.2023
High School Diploma -
Kentwood High School