Kayla Bivins
Summary
Operations professional with a proven track record of leading daily business operations, optimizing workflows, and building high-performing teams. Experienced in staff development, financial oversight, inventory management, KPI tracking, and customer relationship management. Recognized for improving operational performance, increasing efficiency, and maintaining high standards of service and accountability.
Overview
9
9
years of professional experience
Work History
Operations Manager
Smooth Sensations Aesthetics
West Palm Beach
06.2023 - 07.2026
- Recruited, trained, and coached team members while establishing performance expectations, improving workflow efficiency, and maintaining exceptional client satisfaction.
- Monitored key business metrics, managed revenue and operating expenses, implemented process improvements, and developed strategies that supported business growth and long-term client retention.
- Managed daily business operations with a focus on operational efficiency, financial accountability, team performance, and delivering a high-quality client experience.
Spa Manager
European Wax Center
Houston
01.2022 - 04.2023
- Managed daily spa operations, including staff scheduling, inventory control, opening and closing procedures, and cash reconciliation to ensure smooth business operations.
- Monitored individual and team KPIs, coached associates on performance goals, and supported sales initiatives that improved productivity and customer satisfaction.
- Partnered with leadership to improve operational performance by monitoring business metrics, supporting strategic initiatives, and maintaining accountability across teams.
Operations Coordinator
Metro Express Transport
West Palm Beach
04.2018 - 11.2021
- Coordinated daily operations to keep schedules on track, resolve issues quickly, and maintain efficient workflow across multiple teams.
- Maintained detailed operational records, monitored performance, and identified opportunities to improve efficiency and reduce delays.
- Ensured compliance with company policies and safety standards while supporting day-to-day business operations in a fast-paced environment.
Stretch Practitioner
Stretch Zone
Jupiter
07.2017 - 04.2018
- Provided individualized stretching sessions to enhance client flexibility and mobility.
- Monitored client progress and adjusted sessions to meet individual needs.
- Assisted clients in understanding stretch techniques for optimal results and safety.
Education
Master of Arts - Health Education
Walden University
Minneapolis, MN06-2027
Bachelor of Arts - Social Sciences
Butler University
Indianapolis, IN06-2017
Skills
- Operations Management
- Team Leadership
- Staff Development & Coaching
- KPI Performance Management
- Customer Relationship Management
- Scheduling & Workforce Planning
- Sales & Revenue Growth
- Process Improvement
- Operational Compliance
- Problem Solving
Timeline
Operations Manager
Smooth Sensations Aesthetics
06.2023 - 07.2026
Spa Manager
European Wax Center
01.2022 - 04.2023
Operations Coordinator
Metro Express Transport
04.2018 - 11.2021
Stretch Practitioner
Stretch Zone
07.2017 - 04.2018
Master of Arts - Health Education
Walden University
Bachelor of Arts - Social Sciences
Butler University