Kayla Blocker

geo- fencing for real estate agents and insurgence agents.

generate revenue.

marketing.

inbound and outbound calling.

scheduling appointments.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• responsible for zoom meetings

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Cashier
• open and closed store
• upsale

• Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
• Maintained counter and display areas for cleanliness and organization.
• managed own scheduling of appointments and book keeping.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.