Kayla Bonam
Garden,CA
Summary
Computer security professional with 2 years of progressive experience in American Airline industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches.
Overview
7
7
years of professional experience
Work History
Manager Trainer
Envoy Air Inc.
05.2022 - Current
- Designed training schedules for new and existing employees.
- Mentored team members to succeed and advance within department and company.
- Produced reports and maintained training documents to support training activities.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Brought our LAX station from 12% compliant with safety and training measures to currently 98%.
- Met goals and executed assignment deadlines.
Lead Customer Assistant Representative
Envoy Air Inc.
11.2021 - 05.2022
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Guided and supported agents in the operation assisting customers requesting special assistance.
- Dispatched flights to agents in a timely manner.
- Assisted customers when needed wheelchair or escort assistance.
- Transported individuals requesting wheelchair service to and from desired locations.
Fleet Service Clerk
Envoy Air Inc.
12.2020 - 11.2021
- Transported bags in between terminals.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Adhered to safety protocols in directing aircraft departures and arrivals.
- Assisted in maintaining seamless flight operations by safely and efficiently completing aircraft maintenance and service at arrivals and departures.
Counselor IB
Interim Inc
01.2020 - 09.2020
- Worked with emotionally disturbed adolescents and other disabled population in a residential treatment facility.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided supervision and in-house activities to support program participants.
- Provided medicine to patients and regulated their medical chart.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Assisted with supervision of residents.
- Responded to crisis situations.
Fine Dining Hostess
Pebble Beach Resorts
01.2017 - 12.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phones promptly to record and confirm reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
Master of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NHBachelor of Arts - Psychology
California State University
Seaside, CA07.2020
Skills
- New Employee Training
- Training Methods
- Microsoft Visual Basic
- Customer Service
- Training Program Development
- Decision Making
- Time Management
- Microsoft Office
- Microsoft Outlook
- Training Program Design
- Office Support
- Staff Scheduling
- Identifying Risks
Timeline
Manager Trainer
Envoy Air Inc.
05.2022 - Current
Lead Customer Assistant Representative
Envoy Air Inc.
11.2021 - 05.2022
Fleet Service Clerk
Envoy Air Inc.
12.2020 - 11.2021
Counselor IB
Interim Inc
01.2020 - 09.2020
Fine Dining Hostess
Pebble Beach Resorts
01.2017 - 12.2019
Master of Science - Cybersecurity
Southern New Hampshire University
Bachelor of Arts - Psychology
California State University
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