Kayla Boodhoo
Hempstead
Summary
Results driven business development and customer experience professional with extensive expertise in selling and supporting cloud based SaaS solutions, particularly in hospitality and service-oriented environments. Proven track record in conducting outbound outreach, qualifying prospects, and effectively communicating value propositions to drive revenue growth through consultative selling and relationship management. Proficient in CRM documentation, pipeline support, objection handling, and fostering cross functional collaboration. Strong discipline, organization, and leadership skills, complemented by a background in structured operational and military training, position for impactful contributions in a Business Development or Sales Development role within a technology or cloud services organization.
Overview
4
4
years of professional experience
Work History
Guest Service Agent & Reservation Supervisor
The Garden City Hotel
Garden City, NY
10.2025 - Current
- Leveraged Canary Technologies, a cloud-based hospitality SaaS platform, to enhance guest communication and streamline digital check-in/check-out processes.
- Conduct daily outbound and inbound customer engagements, including proactive outreach to support reservations, upgrades, and service adoption which Increased sales by 10%
- Facilitated engagement with guests and internal stakeholders to communicate benefits of digital tools, ensuring seamless integration and addressing objections.
- Identify operational pain points and explain how SaaS solutions improve efficiency, reduce front-desk friction, and enhance customer experience.
- Support revenue goals through confident value-based conversations and upselling of services and accommodations.
- Maintain accurate CRM-style documentation while managing a high volume of concurrent interactions.
- Maintained high standards of professionalism and adaptability to ensure consistent customer satisfaction in dynamic settings.
Drill Sergeant (E5)
U.S. Army Reserve Officers’ Training Corps
New York, NY
09.2021 - Current
- Lead and mentor 68 cadets through structured leadership, accountability, and performance development
- Plan and execute training events, evaluations, and large scale ceremonies aligned with organizational goals
- Communicate performance outcomes and readiness to senior leadership
- Deliver safety, firearms, and leadership instruction with a focus on standards and results
- Completed over 720 hours of community service
Guest Service Manager
Red Roof Inn Plus
Carle Place, NY
04.2023 - 08.2025
- Directed outreach and upselling strategies to optimize room bookings and service packages for both prospective and returning guests.
- Directed client support initiatives to enhance reservation processes, loyalty program enrollment, and service inquiry resolution.
- Leveraged Opera and cloud-based systems to ensure precise management of bookings, reporting, and customer data. Navigated objections and pricing negotiations to uphold high levels of customer satisfaction.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Partnered with management to drive service enhancements and revenue-generating initiatives.
- Streamlined communication processes by managing over 50 customer calls on a daily basis.
Education
High school diploma -
Hempstead High School
Private Pilot License - undefined
ATP Flight School
Skills
- Customer service optimization
- Problem Solving and Troubleshooting
- Active Listening and De-escalation
- Time Management and Multitasking
- Leadership and Team Coordination
- Cross-Functional Collaboration
- Adaptability to Changing Environments
- Microsoft Office and General Computer Proficiency
- Guest communication
LANGUAGES
English: Fluent
Dutch: Fluent
Mandarin: Basics
Timeline
Guest Service Agent & Reservation Supervisor
The Garden City Hotel
10.2025 - Current
Guest Service Manager
Red Roof Inn Plus
04.2023 - 08.2025
Drill Sergeant (E5)
U.S. Army Reserve Officers’ Training Corps
09.2021 - Current
Private Pilot License - undefined
ATP Flight School
High school diploma -
Hempstead High School