Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Borthwick

fraser

Summary


Accomplished and certified Pharmacy Technician with over 3 and a half years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
11.2021 - Current
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Managed opening and closing duties for pharmacy.

Shipping and Receiving Clerk

Primary Tool Inc.
06.2014 - 08.2015
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Education

Associate of Science - Radiology Technician

Macomb Community College
Warren, MI
12-2026

High School Diploma -

Regina High School
Warren, MI
05-2018

Skills

  • Proper labeling
  • Insurance reconciliation
  • Drug safety
  • Pharmacy and customer records management
  • Updating medication histories
  • Patient education and counseling
  • Ordering and stocking medications
  • Confidentiality and HIPAA
  • Medication dispensing
  • Supporting pharmacy operations
  • Prescription filling
  • Interpreting and processing medication orders

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Walgreen's Pharmacy
11.2021 - Current

Shipping and Receiving Clerk

Primary Tool Inc.
06.2014 - 08.2015

Associate of Science - Radiology Technician

Macomb Community College

High School Diploma -

Regina High School

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