Kayla Bowen
Savannah,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Banquet Porter
Savannah Yacht Club
02.2023 - Current
- Managed 70+ guests during events
- Maintained a professional and friendly attitude to uphold company and guest standards
- Worked well in diverse team settings by partnering with others to complete tasks.
- Addressed customer complaints and inquiries to verify satisfaction.
- Worked well in a team setting, providing support and guidance.
Server
Lizzy's Burger Bar & Grill
10.2020 - Current
- Managed 50+ customers per shift
- Waited on 6+ tables at one time
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Hostess
Lizzy's Burger Bar & Grill
10.2020 - Current
- Interacted with 100+ potential guests daily
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Customer Service Associate
Publix
10.2019 - 06.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Social Science - Psychology
Georgia Southern University
Savannah, GA05.2027
High School Diploma -
Savannah Arts Academy
Savannah, GA05.2022
Skills
- Coaching and Training
- Banquet Event Orders (BEOs)
- High-Volume Dining
- Demand Fulfillment
- Suggestive Selling
- Safe Work Practices
- Professional Relationships
- Guest Interaction
- Working Quickly
- Effective Problem-Solving
- Time Management
- Service Quality
Timeline
Banquet Porter
Savannah Yacht Club
02.2023 - Current
Server
Lizzy's Burger Bar & Grill
10.2020 - Current
Head Hostess
Lizzy's Burger Bar & Grill
10.2020 - Current
Customer Service Associate
Publix
10.2019 - 06.2020
Bachelor of Social Science - Psychology
Georgia Southern University
High School Diploma -
Savannah Arts Academy
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