Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kayla Bowman

Chicago,IL

Summary

Detail-oriented, dedicated, and hardworking professional with 2+ years of experience in legal support and 5+ years in customer service, and team leadership. Known for bringing positive energy, strong communication, and a supportive attitude that helps teams work smoothly and creates a welcoming environment.

Overview

8
8
years of professional experience

Work History

Owner/Startup Founder

Rugzz By Krayyoola
Chicago, IL
03.2024 - Current

• Founded and operate a custom rug business producing made‑to‑order designs based on client needs and budget

• Translate creative concepts into sellable, functional products while managing pricing, materials, and turnaround time

• Promote services through targeted outreach and social platforms to generate customer leads

• Handle client consultations, cost estimates, and order fulfillment on a demand‑based schedule

• Continuously assess workload, demand, and profitability to determine when to scale production or pause operations

Legal Support Assistant

Mayer Brown
Chicago, IL
08.2023 - Current
  • Completed confidential filings for Global Mobility and Migration team to ensure compliance with regulations.
  • Trained new employees and reviewed their work for accuracy to maintain quality standards.
  • Assisted with mailings, printing, scanning, and confidential document assembly and editing to support operational efficiency.
  • Collaborated on various projects, contributing to team-building efforts and meeting deadlines.

Crew Lead

AMC Theater
Chicago, IL
12.2017 - 06.2023
  • Coordinated daily operations, guided team members, and authorized key steps to ensure quality and efficiency.
  • Greeted and assisted guests with ticket purchases, answering questions courteously and accurately to enhance customer experience.
  • Completed sales transactions, secured cash, receipts, and tickets, contributing to increased ticket sales.
  • Cleaned and maintained theatre auditoriums, lobbies, concession stands, and box office areas.

Front Desk Assistant

Northern Illinois University
DeKalb, IL
08.2021 - 05.2023
  • Maintained organization and aesthetics of front desk area, contributing to a welcoming environment for visitors.
  • Guided residents and guests to various campus locations, enhancing their experience and navigation.
  • Managed receipt and distribution of packages, ensuring timely delivery to students at campus mailroom.
  • Updated changes to student’s personal information.

Community Advisor

Northern Illinois University
DeKalb, IL
08.2021 - 05.2022
  • Supervised and supported 20+ residents by enforcing policies, addressing concerns, and fostering a positive community environment.
  • Deescalated disputes, advising residents on effective problem-solving strategies to enhance community relations.
  • Provided one-on-one guidance to students needing support, fostering academic success and personal development.
  • Created decor for various campus locations to promote school spirit.

Education

Bachelor of Arts - Women & Gender Studies

Northern Illinois University
DeKalb, IL
05-2023

Skills

  • Document management
  • Computer Skills
  • Customer Service Skills
  • Time management
  • Multitasker
  • Fast Paced Learner
  • Training
  • Leadership Skills
  • Communication Skills
  • Office software
  • Relationship building
  • Small business operations

Timeline

Owner/Startup Founder

Rugzz By Krayyoola
03.2024 - Current

Legal Support Assistant

Mayer Brown
08.2023 - Current

Front Desk Assistant

Northern Illinois University
08.2021 - 05.2023

Community Advisor

Northern Illinois University
08.2021 - 05.2022

Crew Lead

AMC Theater
12.2017 - 06.2023

Bachelor of Arts - Women & Gender Studies

Northern Illinois University