Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Roberts

Bellevue,WA

Summary

Dynamic leader with over 20 years in construction and management. Proven ability to enhance operational efficiency and drive client satisfaction through strategic planning and exceptional customer service.

Overview

23
23
years of professional experience

Work History

Owner/Startup Founder

Digby Media
Everett, WA
01.2012 - Current
  • Coordinated daily operations and team activities at Digby Media.
  • Developed strategic marketing initiatives to boost brand visibility and engagement.
  • Collaborated with clients to identify media needs and objectives.
  • Maintained client relationships through exceptional customer service.
  • Oversaw hiring and training of staff to enhance operational efficiency.

Project Manager

Keller Williams
Bellevue, Washington
02.2018 - 05.2023
  • Developed and maintained comprehensive project documentation and reports.
  • Organized property maintenance requests and scheduled vendor services for efficiency.
  • Maintained accurate electronic records of tenant information and property details.
  • Supported property inspections and documented issues for management resolution.
  • Scheduled maintenance calls to optimize response times.

Operations Manager

Coast Workplace Solutions
Everett, WA
05.2015 - 02.2018
  • Oversaw daily operations to optimize workflow and allocate resources effectively.
  • Developed standard operating procedures to ensure operational consistency across tasks.
  • Managed residential properties for clients throughout Pacific Northwest region.
  • Utilized CRM tool to streamline management of properties, clients, and vendors.
  • Handled a large portfolio of 100 clients, 500 properties, and over 4,500 vendors.
  • Conducted financial planning and budgeting in accordance with established policies and procedures.

Firefighter

US Air Force
JBLM, WA
12.2007 - 12.2016
  • Responded to diverse emergencies, including structural airfield incidents and medical calls.
  • Executed rescue operations in confined spaces as a firefighter and driver/operator.
  • Served as wing Haztech/EOM representative, ensuring compliance with safety regulations.

Operations Manager

Superior Maintenance Solutions
Everett, WA
11.2010 - 05.2015
  • Managed portfolio of over 150 clients, 400 commercial locations, and 3,500 vendors.
  • Utilized CRM tools for effective management of properties, clients, and vendors.
  • Conducted business and financial planning, reporting, accounting, and budget management.
  • Oversaw residential property management for clients across Pacific Northwest.
  • Coordinated logistics for vendor services and ensured client satisfaction.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.

Owner/Startup Founder

Home Dynamics
Woodinville, Washington
01.2003 - 06.2008
  • Conducted high-end residential and commercial construction projects in greater Seattle area.
  • Led team of 9 employees on 2 to 3 simultaneous projects monthly, ensuring project timelines and quality standards.
  • Oversaw bookkeeping, taxes, marketing, contracts, and proposals, streamlining operations for improved efficiency.
  • Maintained client property portfolios throughout Seattle region to maximize asset value.
  • Performed home inspections for real estate companies to ensure compliance with standards.
  • Executed business and financial planning, reporting, accounting, and budget management to support strategic growth.

Education

EMT -

Pierce College
Puyallup, WA
10-2024

Environmental Ops Management -

Environmental Ops Management
JBLM, WA
08-2014

NCO Leadership -

Airman Leadership School
Tinker AFB, TX
02-2014

Hazmat Tech -

Haztech School
Dobbins AFB, GA
03-2009

Firefighter 1 & 2 -

DOD Fire Academy
Goodfellow AFB, TX
10-2008

Hazmat Awareness/Ops, ARFF -

DOD Fire Academy
Goodfellow AFB, TX
10-2008

Skills

20 Years of Construction Experience

10 Years in Commercial Construction

20 Years in Management Experience

10 Years in Facility Management

10 Years in Property Management

10 Years in Vendor Management

20 Years of Tech Experience

15 Years in Customer Service

12 Years in Emergency Services

Timeline

Project Manager

Keller Williams
02.2018 - 05.2023

Operations Manager

Coast Workplace Solutions
05.2015 - 02.2018

Owner/Startup Founder

Digby Media
01.2012 - Current

Operations Manager

Superior Maintenance Solutions
11.2010 - 05.2015

Firefighter

US Air Force
12.2007 - 12.2016

Owner/Startup Founder

Home Dynamics
01.2003 - 06.2008

EMT -

Pierce College

Environmental Ops Management -

Environmental Ops Management

NCO Leadership -

Airman Leadership School

Hazmat Tech -

Haztech School

Firefighter 1 & 2 -

DOD Fire Academy

Hazmat Awareness/Ops, ARFF -

DOD Fire Academy
Michael Roberts