Michael Roberts
Bellevue,WA
Summary
Dynamic leader with over 20 years in construction and management. Proven ability to enhance operational efficiency and drive client satisfaction through strategic planning and exceptional customer service.
Overview
23
23
years of professional experience
Work History
Owner/Startup Founder
Digby Media
Everett, WA
01.2012 - Current
- Coordinated daily operations and team activities at Digby Media.
- Developed strategic marketing initiatives to boost brand visibility and engagement.
- Collaborated with clients to identify media needs and objectives.
- Maintained client relationships through exceptional customer service.
- Oversaw hiring and training of staff to enhance operational efficiency.
Project Manager
Keller Williams
Bellevue, Washington
02.2018 - 05.2023
- Developed and maintained comprehensive project documentation and reports.
- Organized property maintenance requests and scheduled vendor services for efficiency.
- Maintained accurate electronic records of tenant information and property details.
- Supported property inspections and documented issues for management resolution.
- Scheduled maintenance calls to optimize response times.
Operations Manager
Coast Workplace Solutions
Everett, WA
05.2015 - 02.2018
- Oversaw daily operations to optimize workflow and allocate resources effectively.
- Developed standard operating procedures to ensure operational consistency across tasks.
- Managed residential properties for clients throughout Pacific Northwest region.
- Utilized CRM tool to streamline management of properties, clients, and vendors.
- Handled a large portfolio of 100 clients, 500 properties, and over 4,500 vendors.
- Conducted financial planning and budgeting in accordance with established policies and procedures.
Firefighter
US Air Force
JBLM, WA
12.2007 - 12.2016
- Responded to diverse emergencies, including structural airfield incidents and medical calls.
- Executed rescue operations in confined spaces as a firefighter and driver/operator.
- Served as wing Haztech/EOM representative, ensuring compliance with safety regulations.
Operations Manager
Superior Maintenance Solutions
Everett, WA
11.2010 - 05.2015
- Managed portfolio of over 150 clients, 400 commercial locations, and 3,500 vendors.
- Utilized CRM tools for effective management of properties, clients, and vendors.
- Conducted business and financial planning, reporting, accounting, and budget management.
- Oversaw residential property management for clients across Pacific Northwest.
- Coordinated logistics for vendor services and ensured client satisfaction.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
Owner/Startup Founder
Home Dynamics
Woodinville, Washington
01.2003 - 06.2008
- Conducted high-end residential and commercial construction projects in greater Seattle area.
- Led team of 9 employees on 2 to 3 simultaneous projects monthly, ensuring project timelines and quality standards.
- Oversaw bookkeeping, taxes, marketing, contracts, and proposals, streamlining operations for improved efficiency.
- Maintained client property portfolios throughout Seattle region to maximize asset value.
- Performed home inspections for real estate companies to ensure compliance with standards.
- Executed business and financial planning, reporting, accounting, and budget management to support strategic growth.
Education
EMT -
Pierce College
Puyallup, WA10-2024
Environmental Ops Management -
Environmental Ops Management
JBLM, WA08-2014
NCO Leadership -
Airman Leadership School
Tinker AFB, TX02-2014
Hazmat Tech -
Haztech School
Dobbins AFB, GA03-2009
Firefighter 1 & 2 -
DOD Fire Academy
Goodfellow AFB, TX10-2008
Hazmat Awareness/Ops, ARFF -
DOD Fire Academy
Goodfellow AFB, TX10-2008
Skills
20 Years of Construction Experience
10 Years in Commercial Construction
20 Years in Management Experience
10 Years in Facility Management
10 Years in Property Management
10 Years in Vendor Management
20 Years of Tech Experience
15 Years in Customer Service
12 Years in Emergency Services
Timeline
Project Manager
Keller Williams
02.2018 - 05.2023
Operations Manager
Coast Workplace Solutions
05.2015 - 02.2018
Owner/Startup Founder
Digby Media
01.2012 - Current
Operations Manager
Superior Maintenance Solutions
11.2010 - 05.2015
Firefighter
US Air Force
12.2007 - 12.2016
Owner/Startup Founder
Home Dynamics
01.2003 - 06.2008
EMT -
Pierce College
Environmental Ops Management -
Environmental Ops Management
NCO Leadership -
Airman Leadership School
Hazmat Tech -
Haztech School
Firefighter 1 & 2 -
DOD Fire Academy
Hazmat Awareness/Ops, ARFF -
DOD Fire Academy