Kayla Brillhart
Vandalia,IL
Summary
Driven professional with a proven track record in property and community management at Woda Cooper Companies, adept in tenant relations and property inspections. Excelled in enhancing community engagement and maintaining high satisfaction levels. Skilled in financial budgeting and reporting, alongside strong administrative abilities. Achieved significant improvements in operational efficiency and tenant satisfaction.
Overview
9
9
years of professional experience
Work History
Community Manager
Woda Cooper Companies
10.2021 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Managed community within established cost constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
Toddler Teacher
Bright Beginnings Preschool & Daycare
10.2019 - 05.2021
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Tax Season Intern (Jan - April)
Glass & Shuffett, LTD
01.2015 - 04.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Enhanced client satisfaction by accurately preparing and filing tax returns.
- Improved accuracy of tax filings by meticulously reviewing documentation before submission to authorities.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Education
Bachelor of Science - Business Administration
Southern Illinois University - Edwardsville
Edwardsville, IL05.2021
Associate of Applied Science - Accounting
Kaskaskia College
Centralia, IL05.2021
Skills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Property Management
- Financial budgeting and reporting
- MS Office Suite
- Administrative abilities
- Vendor Management
- Schedule Planning
- Payment Processing
- Customer Relationship Management
Timeline
Community Manager
Woda Cooper Companies
10.2021 - Current
Toddler Teacher
Bright Beginnings Preschool & Daycare
10.2019 - 05.2021
Tax Season Intern (Jan - April)
Glass & Shuffett, LTD
01.2015 - 04.2016
Bachelor of Science - Business Administration
Southern Illinois University - Edwardsville
Associate of Applied Science - Accounting
Kaskaskia College
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