Kayla Broken Rope
Carmichael,CA
Overview
6
6
years of professional experience
Work History
PCA
Interim HealthCare
Rapid City, SD
02.2021 - 02.2022
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Planned and prepared meals meeting patients' nutritional requirements.
- Looked for physical, emotional, and symptomatic changes in patient condition.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths.
- Assisted in grocery shopping, transportation to and from appointments.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Home Health Aide
Home Instead
Rapid City, SD
08.2020 - 02.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Mailroom Clerk
Americas Mailbox
Box Elder, SD
08.2018 - 08.2020
- Operated mail processing equipment and manually sorted mail.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Placed mail into appropriate PO boxes.
- Sold stamps, tracking services, and insurance to customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Head Housekeeper
Sojourn Vacation Rentals
Rapid City, SD
04.2018 - 08.2018
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Housekeeping Attendant
Holiday Inn
Rapid City, SD
04.2017 - 04.2018
- Changed sheets,and bedding.
- Switched out towels, hand towels, and wash cloths.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Worked with speed and efficiency to meet all job requirements.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Grill Cook
Pita Palace
Rapid City, SD
01.2016 - 03.2017
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Took customers orders and payments.
- Made sure that all orders were filled in an accurate and timely manner.
- Welcomed customers as they came in.
- Passed out samples.
- Gave exceptional customer service.
Education
High School Diploma -
Central High School
Rapid City, SD05.2012
Skills
- Relationship Building
- Time Management
- Verbal and Written Communication
- Customer Service-Oriented
- Active Listener
- Recordkeeping
Timeline
PCA
Interim HealthCare
02.2021 - 02.2022
Home Health Aide
Home Instead
08.2020 - 02.2021
Mailroom Clerk
Americas Mailbox
08.2018 - 08.2020
Head Housekeeper
Sojourn Vacation Rentals
04.2018 - 08.2018
Housekeeping Attendant
Holiday Inn
04.2017 - 04.2018
Grill Cook
Pita Palace
01.2016 - 03.2017
High School Diploma -
Central High School