Saviina Taylor Harris
Albany,NY
Summary
Dynamic professional with a proven track record at Belvedere Health Services, excelling in personal hygiene assistance and emotional support. Recognized for enhancing patient comfort and safety, while effectively resolving concerns and fostering strong client relationships. Adept in critical thinking and customer service, ensuring high levels of satisfaction and care.
Overview
11
11
years of professional experience
Work History
PCA
Belvedere Health Services
11.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Sales Representative
Charlie’s Closet
10.2018 - 04.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representatives
Macys Department Store
02.2014 - 08.2014
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Cashier
Home Depot
01.2019 - 03.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Overnight Stocker and Receiver
Toys R Us
06.2016 - 03.2017
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Education
Albany High School
Albany Ny06.2012
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Active listening
- Critical thinking
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Data collection
- Customer relationship management (CRM)
Timeline
PCA
Belvedere Health Services
11.2024 - Current
Customer Service Cashier
Home Depot
01.2019 - 03.2019
Sales Representative
Charlie’s Closet
10.2018 - 04.2019
Overnight Stocker and Receiver
Toys R Us
06.2016 - 03.2017
Sales Representatives
Macys Department Store
02.2014 - 08.2014
Albany High School
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