Kayla Bromley
Lancaster,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Program Coordinator
YMCA Child Development Center
Kilmarnock, VA
01.2023 - Current
- Facilitated educational workshops, meetings and conferences associated with program.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Developed and implemented program activities according to established goals and objectives.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Participated in the development of new programs or modifications to existing programs.
- Ensured timely completion of project deliverables within budget constraints.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Explained program offerings and requirements to participants and answered related questions.
- Developed brochures, newsletters and flyers to create promotional literature for program.
- Developed and implemented new program features to address needs.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Maintained up-to-date records related to program activities.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Prepared reports on progress towards program goals for management review.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.
Certified Nursing Assistant
Lancashire Rehabilitation Center
Kilmarnock, VA
04.2022 - 01.2023
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Used mobility devices to transport patients.
- Observed patients for any changes in their physical or mental condition.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Data Entry Clerk
Herbalife
Warsaw, VA
03.2020 - 04.2022
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Maintained database by entering new and updated customer and account information.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Reviewed existing information for accuracy and made necessary corrections.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Organized files according to established procedures for easy retrieval later on.
- Compiled reports based on gathered information.
- Utilized specialized software applications related to the job role.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Located information contained in files to meet requests by supervisors and other departments.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Customer Service Executive
Walmart
Kilmarnock, VA
06.2018 - 08.2020
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Communicated effectively with team members to ensure timely response times for customers.
- Ensured that all customer queries were handled quickly and professionally.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Responded promptly to emails sent by customers seeking assistance.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Explained benefits and advantages of different product and service offerings to customers.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Prepared detailed reports of daily activities for management review.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Updated account information after customer calls and noted client concerns and issues.
- Consulted with customers regarding needs and addressed concerns.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Processed orders accurately and efficiently in accordance with company policies.
Youth Leader
Boys and Girls Club of the Northern Neck
Kilmarnock, VA
04.2016 - 06.2018
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Led discussions and facilitated games and activities to demonstrate values and morality.
- Coordinated and led meetings to provide opportunities for youth to discuss various aspects of lives in safe, supportive environment.
- Assisted in developing programs that focus on increasing self-esteem amongst participants.
- Developed relationships with parents through active participation in planned activities and regular communication.
- Promoted youth group resources through printed marketing material, email newsletters and social media campaigns.
- Facilitated workshops on topics such as goal setting, conflict resolution and decision making.
Education
High School Diploma -
06-2018
Skills
- Promotional Planning
- Eligibility Determination
- Data Management Familiarity
- Human Resources Understanding
- Team Oversight
- Scheduling Proficiency
- Project Management
- Project Coordination
- Standard Operating Procedures
- Report Preparation
- Facility Management
- Strategic Planning
- Word Processing
- Software Troubleshooting
- Microsoft Excel Certified
- Task Coordination
- Data Entry
- Critical Thinker
- Medical Terminology
- Database Management
- Document Scanning
- Database Maintenance
- Customer Service-Oriented
- Service Leadership
- Active Listening
- Teamwork and Collaboration
- Youth Mentoring
- Volunteer Management
- Medical Terminology Knowledge
- Care Plan Implementation
- Patient Care
- Light Housekeeping
- Preparing Meals
- Communication
- Microsoft word
- Operations Oversight
- Service Quality Improvement
- Customer Service
- Leadership
Timeline
Program Coordinator - YMCA Child Development Center
01.2023 - Current
Certified Nursing Assistant - Lancashire Rehabilitation Center
04.2022 - 01.2023
Data Entry Clerk - Herbalife
03.2020 - 04.2022
Customer Service Executive - Walmart
06.2018 - 08.2020
Youth Leader - Boys and Girls Club of the Northern Neck
04.2016 - 06.2018
Lancaster High School - High School Diploma,