Kayla Brown
Daisytown,PA
Summary
Dynamic and results-driven customer service professional with over 10 years of experience delivering exceptional service in fast-paced environments. Proven track record of building strong customer relationships, resolving inquiries efficiently, and exceeding performance targets. Skilled in communication, problem-solving, and teamwork. Seeking to leverage expertise in a challenging customer service role where I can contribute to enhancing customer satisfaction and driving business success.
Overview
8
8
years of professional experience
Work History
Bank Teller
PNC Bank
Brownsville, PA
04.2019 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Store Mamager
Dollar General
Clairton
01.2018 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Customer Service Manager
Walmart
Brownsville, PA
01.2016 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
LPN -
Pittsburgh Technical College
Oakdale, PA2015
High School Diploma -
West Allegheny
Imperial, PA06.2012
Skills
Excellent interpersonal and communication skills
Strong problem-solving abilities
Ability to remain calm and professional under pressure
Proficient in using customer service software and systems
Commitment to delivering exceptional customer experience
Timeline
Bank Teller
PNC Bank
04.2019 - Current
Store Mamager
Dollar General
01.2018 - 04.2019
Customer Service Manager
Walmart
01.2016 - 01.2018
LPN -
Pittsburgh Technical College
High School Diploma -
West Allegheny