Kayla Brown
Mechanicsville,VA
Summary
Dynamic and detail-oriented English graduate with a minor in Psychology and a strong background in writing, editing, and research. Proven expertise in social media marketing, certified by Meta, and experienced in delivering exceptional customer service and team leadership. Adept at managing projects, conducting thorough research, and communicating complex information effectively. Passionate about leveraging diverse skills to contribute to organizational success and enhance brand presence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
EAT Restaurant Partners - Lucky Asian Fusion
2023.11 - Current
- Managed reservations and seating arrangements using OpenTable to ensure maximum efficiency and guest satisfaction.
- Assisted servers in maintaining a clean and organized front-of-house area, including the hostess stand, waiting area, bussing tables and restrooms.
- Handled a high volume of guests consistently, managing customer concerns and ensuring prompt and accurate service.
- Coordinated all delivery, takeout, and call-in orders, ensuring timely and correct order fulfillment.
- Facilitated a smooth dining experience by managing the flow of guests and monitoring restaurant activity.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Editor/Proofreader (Freelance)
Longwood University Nursing Department
2024.04 - 2024.05
- Edited and proofread academic manuscripts
- Established clear communication with researchers, resulting in streamlined manuscript revisions.
- Obtained a thorough understanding of concepts and topics for accurate editing, improving publication quality.
- Demonstrated expertise in spelling, grammar, and APA-style formatting, reducing manuscript errors by 30% and leading to a 100% acceptance rate for manuscripts edited.
- Facilitated the approval process for academic journal publication, ensuring compliance with all editorial standards.
- Contributed to the successful publication of the study in "Death Studies", a prestigious academic journal.
Team Lead
Tropical Smoothie Cafe
2022.05 - 2022.07
- Oversaw a team of employees during shifts, ensuring smooth and efficient operations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Maintained high standards of customer service in a high-volume, fast-paced environment.
- Mastered and utilized the point-of-sale (POS) system for automated order-taking and transaction processing.
- Followed and enforced strict procedures for safe food preparation, assembly, and presentation, ensuring compliance with health and safety standards.
- Trained new employees, enhancing team competency and performance.
- Resolved customer concerns promptly and professionally, maintaining a positive customer experience.
- Assisted management with inventory control and stocking, ensuring product availability and minimizing waste.
Bookseller
Barnes & Noble
2021.07 - 2021.09
- Welcomed and built rapport with customers, ensuring an inviting atmosphere and attentive service.
- Consistently achieved and surpassed sales targets through effective product recommendations and upselling techniques.
- Provided expert assistance with book inquiries, leveraging extensive product knowledge to guide customer selections.
- Maintained well-organized and visually appealing merchandise displays, contributing to a positive shopping experience.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
Cashier (Seasonal)
Kohl's Department Store
2020.11 - 2021.01
- Proactively solicited and successfully opened new store credit accounts, contributing to store sales goals.
- Maintained a well-organized and tidy sales floor through efficient recovery and organization efforts.
- Accurately processed customer transactions, including payments, receipts, refunds, credits, and change.
- Identified and established prices for merchandise, ensuring accurate tabulation of bills.
- Greeted customers warmly and provided clear, helpful information on store procedures and policies.
Team Lead
Tropical Smoothie Café
2019.05 - 2020.11
- Oversaw a team of employees during shifts, ensuring smooth and efficient operations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Maintained high standards of customer service in a high-volume, fast-paced environment.
- Mastered and utilized the point-of-sale (POS) system for automated order-taking and transaction processing.
- Followed and enforced strict procedures for safe food preparation, assembly, and presentation, ensuring compliance with health and safety standards.
- Trained new employees, enhancing team competency and performance.
- Resolved customer concerns promptly and professionally, maintaining a positive customer experience.
- Assisted management with inventory control and stocking, ensuring product availability and minimizing waste.
Education
Bachelor of Arts - English
Virginia Commonwealth University- College of Humanities And Science
Richmond, VA12.2022
Skills
- Writing and Editing
- Research and Analysis
- Communication
- Social Media Marketing
- Customer Service
- Project Management
- Team Leadership
- Technical Proficiency
- Critical Thinking
- Effective Multitasking
- Customer Service
- Patience and Empathy
- Detail Oriented
- Restaurant Operations
- Social Psychology
- Developmental Psychology
Coursework
- Social Psychology: Analyzed interpersonal interactions, attitudes, and social cognition, providing insights into human behavior and communication.
- Form & Theory of Poetry: Explored the poetics of language, focusing on prosody, metaphor, and the development of poetic genres.
- Introduction to Linguistics: Examined methods of language analysis, with emphasis on phonetics, morphology, and syntax.
- Introduction to Literary Theory: Investigated critical methods and theoretical approaches to literary texts, enhancing analytical skills.
- Writing for Stage & Screen: Developed a comprehensive 3-act screenplay, emphasizing narrative structure and character development.
- Contemporary Social Problems: Evaluated modern social systems and issues from a sociological perspective, fostering a deep understanding of societal dynamics.
Certification
Social Media Marketing Professional Certificate - Meta (via Coursera)
In Progress
https://www.coursera.org/professional-certificates/facebook-social-media-marketing
Timeline
Editor/Proofreader (Freelance)
Longwood University Nursing Department
2024.04 - 2024.05
Hostess
EAT Restaurant Partners - Lucky Asian Fusion
2023.11 - Current
Team Lead
Tropical Smoothie Cafe
2022.05 - 2022.07
Bookseller
Barnes & Noble
2021.07 - 2021.09
Cashier (Seasonal)
Kohl's Department Store
2020.11 - 2021.01
Team Lead
Tropical Smoothie Café
2019.05 - 2020.11
Bachelor of Arts - English
Virginia Commonwealth University- College of Humanities And Science
Social Media Marketing Professional Certificate - Meta (via Coursera)
In Progress
https://www.coursera.org/professional-certificates/facebook-social-media-marketing
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