Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: No
Open To Work
Hi, I’m
Kayla Brown
Hillsville,VA
Work Preference
Summary
Results-driven professional with strong skills in customer relationship management and inventory management. Achievements include streamlining order processing and successfully resolving technical issues, contributing to improved customer experiences and operational efficiency.
Overview
3
years of professional experience
Work History
LincareGalax, VA
Customer Service Representative
02.2024 - Current
Job overview
- Resolved customer inquiries regarding respiratory products and services, enhancing overall satisfaction.
- Processed orders and managed customer accounts efficiently.
- Clarified billing procedures, processed payments, and set up payment options to streamline customer experience.
- Guided clients on proper use of medical equipment and supplies, ensuring safety and compliance.
- Provided technical support for equipment troubleshooting and maintenance issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
Blue Ridge Eye Care AssociatesGalax, VA
Optical Assistant
02.2023 - 08.2025
Job overview
- Coordinated appointment scheduling and patient follow-ups to enhance patient experience.
- Educated patients on proper contact lens care and usage.
- Assisted with frame selection, lens measurements, and repairs of optical products.
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Processed insurance claims and verified coverage details to ensure accurate billing.
- Consulted with customers about insurance coverage options for eyewear purchases.
- Maintained inventory of optical supplies and frames accurately.
- Streamlined procurement of new frames, lenses, and contact lenses to sustain optimal inventory levels.
Education
East Surry High SchoolPilot Mountain
High School Diploma
06-2009
Skills
- Customer relationship management
- Account management
- Order processing
- Claim filing
- Technical support
- Inventory management
- Equipment guidance
Availability
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Timeline
Customer Service Representative
Lincare
02.2024 - Current
Optical Assistant
Blue Ridge Eye Care Associates
02.2023 - 08.2025
East Surry High School
High School Diploma