Kayla Brown
Waco,TX
Summary
Mental health professional prepared to contribute effectively in supportive and results-driven environment. Demonstrated ability in patient assessment, therapeutic interventions, and crisis management. Strong focus on team collaboration, adaptability, and achieving optimal outcomes. Recognized for empathy, communication skills, and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Shift Lead
Walgreens
Waco, TX
09.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on workflow efficiency and best practices.
- Coordinated shift schedules, optimizing staff allocation to meet demand fluctuations.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Resolved customer issues effectively, enhancing overall service quality and satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Registered Behavior Technician
Action Behavior Centers
Waco, TX
03.2025 - 09.2025
- Implemented individualized treatment plans for clients based on behavioral assessments.
- Collaborated with therapists to enhance therapeutic strategies and interventions.
- Monitored client progress and documented behavioral data accurately for analysis.
- Trained new staff in behavior management techniques and data collection methods.
Paraprofessional
Waco ISD
Waco, TX
12.2024 - 03.2025
- Facilitated individualized instruction to enhance student learning and engagement.
- Supported classroom management by implementing behavior intervention strategies effectively.
- Collaborated with teachers to develop and adapt instructional materials for diverse learners.
- Monitored student progress, providing feedback to educators for tailored support plans.
- Assisted in behavioral management techniques, fostering a positive atmosphere for students with special needs.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Qualified Mental Health Professional
Heart of Texas Region MHMR Center
Waco, TX
08.2023 - 10.2024
- Provided direct support to clients in crisis, ensuring safety and emotional stability.
- Conducted comprehensive assessments to identify client needs and develop personalized treatment plans.
- Facilitated therapeutic group sessions, promoting peer support and engagement among participants.
- Collaborated with interdisciplinary teams to coordinate client care and improve service delivery.
- Monitored client progress, adjusting treatment strategies to enhance outcomes and ensure adherence.
- Led initiatives to improve program effectiveness, utilizing feedback for ongoing development of services.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
SHIFT LEAD
WACO, TX
05.2012 - 05.2016
- Delegated tasks to the team to get the workload done
- Responsible for cash registers and bank drops
- Inventory control
- Merchandising
Education
Bachelor’s Degree - Psychology
Tarleton State University
Waco, TXAssociate Degree - undefined
McLennan Community College
12-2020
Skills
- Driven
- Empathetic
- Quick Learner
- Microsoft Word efficient
- Hardworking
- Willing to continue learning
- Customer service focus
- Employee training
- Team motivation
- Conflict resolution
- Coaching and mentoring
- Conflict management
- Positive attitude
Timeline
Shift Lead
Walgreens
09.2025 - Current
Registered Behavior Technician
Action Behavior Centers
03.2025 - 09.2025
Paraprofessional
Waco ISD
12.2024 - 03.2025
Qualified Mental Health Professional
Heart of Texas Region MHMR Center
08.2023 - 10.2024
SHIFT LEAD
05.2012 - 05.2016
Associate Degree - undefined
McLennan Community College
Bachelor’s Degree - Psychology
Tarleton State University
PSYCHOLOGY RELATED EXPERIENCE
- Assistant Soccer Coach, Doris Miller Y.M.C.A
- I help my husband coordinate practices and how we will implement and teach skills for our team.
- Our team is a group of ten 5-7-year-olds.
- We also give the kids a chance to talk to us if they need to about things outside of soccer.
- I communicate with parents