Kayla Bruce
Chicago,IL
Summary
Customer-focused and dependable professional with leadership experience in fast-paced hospitality and retail environments. Skilled in delivering exceptional customer service, training team members, resolving customer concerns, and maintaining efficient daily operations. Strong communication, multitasking, and problem-solving abilities with a positive and adaptable attitude. Passionate about creating welcoming customer experiences and eager to bring a safety-first, people-focused approach to the Flight Attendant role at United Airlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Bakery Manager
The Fresh Market
Chicago, IL
08.2024 - Current
- Assist in managing daily bakery operations and supervising staff in a fast-paced environment.
- Provide excellent customer service by addressing customer inquiries and resolving concerns professionally and efficiently.
- Train and support team members to ensure strong performance and adherence to company standards.
- Monitor inventory levels and place orders for supplies and ingredients as needed.
- Maintain clean, organized, and safety-focused work areas while multitasking effectively during busy periods.
Assistant Bakery Manager
Dom's Kitchen & Market
Chicago, IL
07.2023 - 04.2024
- Provided guidance, training, and support to team members to ensure consistent performance and excellent customer experiences.
- Assisted customers with orders and customized cake requests while maintaining professionalism and attention to detail.
- Monitored inventory and placed orders for products and packaging supplies as needed.
- Used decorating techniques such as piping and cake writing to create customized cake designs according to customer specifications.
- Collaborated with team members to maintain efficient bakery operations during high-volume periods.
Barista Shift Lead
Cafezinho at Main Street Cafe
Round Lake Park, IL
01.2023 - 07.2023
- Delivered friendly and efficient customer service in a busy café environment.
- Took customer orders accurately while providing product recommendations and resolving customer concerns professionally.
- Prepared and served a variety of beverages and food items according to recipe and presentation standards.
- Supported daily operations by multitasking effectively and assisting team members during peak business hours.
- Demonstrated reliability, adaptability, and strong communication skills in a fast-paced setting.
Education
Bachelor of Arts - Psychology
Northeastern Illinois University
05-2025
Associate in Arts - undefined
Harper College
05-2023
Skills
- Team Leadership & Training
- Conflict Resolution
- Professional Communication
- Adaptability & Flexibility
- Team Collaboration
- Inventory Management
Certification
ServSafe Food Handler Certification
Timeline
Assistant Bakery Manager
The Fresh Market
08.2024 - Current
Assistant Bakery Manager
Dom's Kitchen & Market
07.2023 - 04.2024
Barista Shift Lead
Cafezinho at Main Street Cafe
01.2023 - 07.2023
Associate in Arts - undefined
Harper College
Bachelor of Arts - Psychology
Northeastern Illinois University