Kayla Bryant
Fresno
Summary
Customer service specialist with expertise in prioritizing and multitasking in fast-paced environments. Proven track record of collaborating effectively within teams to achieve both personal and organizational objectives. Recognized for adeptly managing escalated customer support issues, ensuring high levels of satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
Fresno
12.2025 - 02.2025
- Provided professional waxing services in a fast-paced environment.
- Provided education on pre- and post-care to enhance guest experience and results.
- Ensured strict sanitation and hygiene standards to promote guest safety and satisfaction.
- Established rapport with guests to foster loyalty and encourage repeat visits.
Sales Associate
Ross Dress for Less
Hanford
07.2018 - 10.2018
Customer Service Representative
Alorica
Fresno
02.2018 - 07.2018
- Advised management on strategies to improve customer retention based on data analysis.
- Utilized conflict-resolution strategies to resolve disputes and improve customer satisfaction.
- Developed suggestions by analyzing customer needs to ensure satisfaction.
- Negotiated resolutions for escalated cases, ensuring issues were addressed promptly.
Crew Member
Sonic Drive-In
Rice
06.2017 - 10.2017
Team Member/Cashier
Whataburger
Corsicana
03.2017 - 06.2017
Wing Expert
Wingstop
Corsicana
03.2017 - 06.2017
Waitress
Brookdale Senior Living
Fresno
08.2015 - 01.2016
Medical Receptionist
Family Behavioral Health
Fresno
04.2015 - 08.2015
- Coordinated with the billing department.
- Maintained detailed logs and reports for insurance claims.
- Created and maintained an accurate system of patient records.
- Anticipated patient needs.
Education
Master Esthetician – Licensed Esthetician -
Milan Institute
Visalia, CA01-2025
High School -
Clovis Online Charter
Clovis, CA01-2014
General Studies - Some college (No degree)
Clovis Community College
Fresno, CASkills
- Customer education
- Product knowledge
- Customer relationship management
- Conflict resolution
- Sales strategies
- Appointment scheduling
- Sanitation protocols
- Team collaboration
- Problem solving
- Strong customer service
Certification
- Licensed Esthetician, CA, 11/30/26
- Food Handler’s Card, 02/21/26
Timeline
Wax Specialist
European Wax Center
12.2025 - 02.2025
Sales Associate
Ross Dress for Less
07.2018 - 10.2018
Customer Service Representative
Alorica
02.2018 - 07.2018
Crew Member
Sonic Drive-In
06.2017 - 10.2017
Team Member/Cashier
Whataburger
03.2017 - 06.2017
Wing Expert
Wingstop
03.2017 - 06.2017
Waitress
Brookdale Senior Living
08.2015 - 01.2016
Medical Receptionist
Family Behavioral Health
04.2015 - 08.2015
Master Esthetician – Licensed Esthetician -
Milan Institute
High School -
Clovis Online Charter
General Studies - Some college (No degree)
Clovis Community College