Jai Butler
Mobile,Alabama
Summary
Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Overview
11
11
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service
Mobile, AL
11.2017 - 01.2017
- Deliver mail to hundred's of families and businesses in a rural area.
- Able to substitute for any the seven rural routes in the office.
- Sort letters, magazine's, catalogs, small and large parcels.
- Sell stamps and money orders and insure proper postage on collected mail.
- Met and exceed goals to return collect mail to post office.
Assistant Manager (U.S. Army Operations Sergeant)
Fort Polk, Louisiana
06.2015 - 07.2016
- Supervised 10 team members in 200+ operational mission assignments; identified vulnerabilities and overcame shortfalls with specialized training; operational guidance led to 4 field training exercises with 100% mission success.
- By-name request to support Administrative and Orderly Room and Communications Room operations; devised orderly system for training and doctorate procedures for personnel in Operations Office.
- Led all assigned tasks to completion on time or ahead of schedule leading to less downtime and ability to cover more assignments in shorter period of time.
Assistant Manager (U.S. Army Active Duty Recruiter)
Laramie, Wyoming
01.2013 - 06.2015
- Selected over other Recruiters in the recruiting company to provide training for fellow Recruiters; maintained flawless accountability of over $32,000 worth of government property resulting in zero loss or damage.
- Displayed highest level of professional competence in execution of recruiter duties resulting in a 26% increase in enlistments; chosen over other recruiter in the station as the Assistant Center Commander.
- Ensured that 100% of Future Soldiers shipped to Basic Combat Training through diligence and noteworthy leadership; exceeded the Future Soldier Ship Rate in accordance with Recruiting Command standards of 90%.
Mid-level Manager (U.S. Army Squad Leader, Gunner)
Fort Wainwright, Alaska
12.2009 - 12.2012
- Maintained 100% accountability of all equipment within the squad; overall value of all equipment was valued at over $1,100,000.00.
- Technical expertise as a howitzer mechanic was highly sought after; restored 12 howitzers to operational status during 2 Field Training Exercises-resulting in Army Commendation Medal for both Field Training Exercises.
- Expertly led squad in numerous live fire missions and countless transitions to different firing points while instilling the will and motivation to keep moving forward; projected self-confidence and enthusiasm during live fire operations.
Administrative Assistant (AFATDS Operator, Command Driver)
Baumholder, Germany
06.2006 - 12.2009
- Personal accountability and organizational skills led to being personally referred as assistant to the company commander; signed for and maintained accountability and control of over $1,750,000.00 worth of military equipment with zero loss in equipment.
- Attention to detail and self-discipline resulted in being promoted ahead of peers and representing the battery and battalion in numerous knowledge based competitions-resulted in 2 Certificates of Achievement.
- Ability to perform under pressure and quickly gain understanding and knowledge of new skills led to being in charge of railway loading operations; resulted in 100% success rate with no injuries to personnel and no damage to military equipment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2025
Advanced Leadership and Management Development (Advanced Leadership Course) -
2012
Basic Leadership Development (Basic Leaders Course) -
2009
Advanced Skills Course (Advanced Individual Training) -
2006
Basic Skills Course (Basic Training) -
2006
High School Diploma -
Westfield High School
2006
Skills
- Secret Clearance
- Management
- Administrative
- Microsoft Office
- Customer Care
- Adaptability
Accomplishments
Played an instrumental role in the successful deployments to Operation Iraqi Freedom in Baghdad, Iraq (March 2008-June 2009) and Operation Enduring Freedom in Kandahar, Afghanistan (April 2011- May 2012). No loss of equipment, personnel, or injury and expert leadership led to no casualties and being recognized with an Army Commendation Medal.
References
- Monica Hoffman Hogue, Insurance Reimbursement Agent
- Azalea City Medical Services
- 3046 Dauphin Island Parkway
- Mobile, AL 36605
- (251) 455-3004
- mhhogue@hotmail.com
- Staff Sergeant Adam Luna Gonzales, U.S. Army
- Odessa Army Recruiting Center
- 401 East 42nd Street
- Odessa, TX 79762
- (432) 368-0155
- adam.l.gonzales2.mil@mail.mil
- Master Sergeant Ronald Harris, U.S. Army
- 5-25 Field Artillery Operations Sergeant Major
- 7984 Mississippi Avenue
- Fort Polk, LA 71459
- (915) 603-6917
- Ronald.w.harris.mil@mail.mil
Timeline
Rural Carrier Associate
United States Postal Service
11.2017 - 01.2017
Assistant Manager (U.S. Army Operations Sergeant)
06.2015 - 07.2016
Assistant Manager (U.S. Army Active Duty Recruiter)
01.2013 - 06.2015
Mid-level Manager (U.S. Army Squad Leader, Gunner)
12.2009 - 12.2012
Administrative Assistant (AFATDS Operator, Command Driver)
06.2006 - 12.2009
Advanced Leadership and Management Development (Advanced Leadership Course) -
Basic Leadership Development (Basic Leaders Course) -
Advanced Skills Course (Advanced Individual Training) -
Basic Skills Course (Basic Training) -
High School Diploma -
Westfield High School
Bachelor of Science - Business Administration
Southern New Hampshire University
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