Kayla Butts
Williston,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Clinical Service Representative II
University of Florida
2023.09 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
FINANCIAL SPECIALIST
UF HEALTH SHANDS HOSPITAL
2021.06 - 2023.05
- Managed high dollar outpatient service accounts for the facility to ensure financial reimbursement
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Handled third-party insurance processing tasks to assist patients.
- Maintained up-to-date understanding of insurance payment practices.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
- Accurately processed large volume of medical claims every shift.
FINANCIAL COUNSELOR
UF HEALTH PHYSICIANS
2020.11 - 2021.06
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Documented all gathered information and details from discussions with patients and providers using EPIC.
BUSINESS DEVELOPMENT MANAGER
DAVIS AUTOMOTIVE
2019.01 - 2019.10
- Communicated with other corporate departments to develop effective business strategies.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Contacted potential customers via telephone and email.
Education
Associate of Arts - Medical Office Management
College of Central Florida
Ocala05.2026
Skills
- Client Interviews
- Service-Oriented
- Monthly Financial Statements
- Cash Management Strategies
- Critical Thinking
- Analytical Thinking
- Income Projections
- Verbal and Written Communication
- Microsoft Excel
- Attention to Detail
- Financial Services
- HIPAA Compliance
- Customer Billing
- Call Center Customer Service
- Healthcare Common Procedure Coding System HCPCS
- Policy Changes
- Relationship Building
- Time Management
Timeline
Clinical Service Representative II
University of Florida
2023.09 - Current
FINANCIAL SPECIALIST
UF HEALTH SHANDS HOSPITAL
2021.06 - 2023.05
FINANCIAL COUNSELOR
UF HEALTH PHYSICIANS
2020.11 - 2021.06
BUSINESS DEVELOPMENT MANAGER
DAVIS AUTOMOTIVE
2019.01 - 2019.10
Associate of Arts - Medical Office Management
College of Central Florida
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