Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kayla Caldwell

Houston

Summary

Dynamic Customer Service Manager with a proven track record at Kroger, excelling in team leadership and complaint resolution. Expert in Microsoft Excel and customer relationship management, I consistently achieved departmental objectives while fostering a customer-focused environment and enhancing team performance through effective training and mentoring.

Overview

2027
2027
years of professional experience

Work History

Customer Service Manager

Kroger
Kingwood, WV
12.2021 - Current

Managed largest department within store operations. Coordinated weekly schedules for team members. Aimed to achieve daily, weekly, and quarterly objectives.

Certified Medical Operator

Dexcom
Carencro, LA
2013 - 2015
  • Managed operation and maintenance of equipment to maximize production efficiency.
  • Oversaw quality control processes to ensure adherence to product standards.
  • Facilitated training sessions for new team members on safety protocols and operational procedures.
  • Facilitated collaboration among cross-functional teams to enhance workflow efficiency.
  • Facilitated on-the-job training for newly hired workers and team members to enhance skill development.
  • Monitored and updated knowledge of industry policies and procedures to ensure safe equipment operation.
  • Managed incoming calls from diverse sectors, including offshore companies and funeral homes.

Education

High School Diploma -

Opelousas High School
Opelousas, LA

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relations
  • Training and mentoring
  • Decision-making
  • Cash handling
  • Complaint resolution
  • Team building and leadership
  • Customer relationship management (CRM)
  • Handling escalations

Accomplishments

Three time recipient of Kroger’s blue heart award.

Timeline

Customer Service Manager

Kroger
12.2021 - Current

Certified Medical Operator

Dexcom
2013 - 2015

High School Diploma -

Opelousas High School