
Dynamic Customer Service Manager with a proven track record at Kroger, excelling in team leadership and complaint resolution. Expert in Microsoft Excel and customer relationship management, I consistently achieved departmental objectives while fostering a customer-focused environment and enhancing team performance through effective training and mentoring.
Managed largest department within store operations. Coordinated weekly schedules for team members. Aimed to achieve daily, weekly, and quarterly objectives.
Three time recipient of Kroger’s blue heart award.