KAYLA CARAWAY
New Braunfels,Texas
Summary
Recruiting Associate with a proven track record in filling positions on time through strong relationship-building with customers. Skilled in creating job postings, managing the recruitment process, and developing strategies for hard-to-fill positions. Excellent communicator with a focus on providing top-notch customer service. Proficient in recruitment strategies and possesses strong computer and phone skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Tellus John Deere
New Braunfels, TX
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Recruiting Associate
Sinclair Customer Metrics
New Braunfels, Texas, USA
09.2022 - Current
- Built strong working relationships with shoppers to get these positions filled on time
- Created job postings and managed the recruitment process from initial screening through onboarding
- Collaborated with team members to develop recruiting strategies for hard-to-fill positions
- Demonstrated excellent communication skills while working with shoppers or even coworkers
Team Lead Medical Records Clerk
Northeast OBGYN
Schertz, Texas, USA
05.2016 - 09.2022
- I was the Team Lead at my job with Northeast
- I was in charge of 3 other girls and making sure our work got done daily
- I was in charge of filing documents, scanning in documents into the patients charts
- I talked to the patients on the phone or even in person if they came into the clinic
- I dealt with computers every single day and I've always been good with typing
- I'm very good at multitasking with my job and I have great customer service skills
- I never left my job at the end of the day with work to do
Caregiver
Home Health Care
Schertz, Texas, USA
01.2012 - 05.2016
- As a Caregiver it was my priority to take excellent care of the patient
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
- Managed the patients daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
- Cleaned and organized living spaces to provide each person with the best environment for health and wellness
- Cooked healthy, balanced meals to meet the individual patients dietary needs
Education
Medical Assistant -
Concorde Career College
San Antonio, Texas03.2016
High School Diploma -
Canyon High School
New Braunfels, Texas05.2011
Skills
- Customer service
- Conflict resolution
- Escalated call handling
- Website navigation assistance
- Data entry
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Relationship building
- Recruitment process management
- Multitasking
- Critical thinking
- Active listening
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Scheduling
- Microsoft outlook
- Administrative support
- Prioritization
- Staff training
Timeline
Customer Service Representative
Tellus John Deere
02.2024 - Current
Recruiting Associate
Sinclair Customer Metrics
09.2022 - Current
Team Lead Medical Records Clerk
Northeast OBGYN
05.2016 - 09.2022
Caregiver
Home Health Care
01.2012 - 05.2016
Medical Assistant -
Concorde Career College
High School Diploma -
Canyon High School