Kayla C. Burns
Palmdale,CA
Overview
12
12
years of professional experience
Work History
Patient Experience & Language Advocate
Antelope Valley Medical Center
03.2024 - Current
- Serve as a liaison between patients, families, and healthcare teams to address concerns, resolve complaints, and improve overall patient experience
- Collect feedback, collaborate with staff, and advocate for service enhancements to ensure a positive, patient-centered care experience
- Develop and implement innovative initiatives and programs aimed at improving both patient and staff experiences
- Collaborate with teams to create solutions that foster a positive, supportive, and efficient healthcare environment for all
Heavy Equipment Operator / Leach Pad Operator
Kinross Round Mountain Gold Corporation
08.2021 - 03.2024
- Conducted daily pre and post-operative inspections of equipment.
- Operated haulage equipment safely while monitoring and reporting safety hazards.
- Maintained effective communication with operators, dispatch, supervisors, and other departments.
- Cleaned and maintained leach pads, ditches, and solution ponds.
Surgical Services Coordinator
Saint Mary's Regional Medical Center
11.2020 - 08.2021
- As a valued employee of Saint Mary's Regional Medical Center I acted as a Unit Clerk in the Surgery Testing and Registration Clinic, Same Day/Pre-Operative Unit, and Operating Room, as well as a Coordinator of Surgery Scheduling
- My flexibility and my ability to quickly learn and retain procedures and processes allowed me to thrive in these departments
Patient Account Registrar
Saint Mary's Regional Medical Center
01.2019 - 11.2020
- Greeted patients and family members upon arrival to the hospital in outpatient, surgical, and emergency settings;
- Obtained and verified demographic, clinical, financial, and insurance information;
- Collected patient signatures on appropriate forms;
- Conducted insurance eligibility verification via phone and online applications;
- Collected patient liabilities and referred appropriate cases to financial counseling
Guest Services - Dispatcher
University of Nevada, Reno
08.2018 - 03.2019
- As a part-time job, while employed with Saint Mary's, I provided excellent customer service to guests attending various events;
- Identified personnel with proper credentials to determine access to various areas;
- Acted as the line of communication between 50+ colleagues, supervisors, and emergency responders;
- Transcribed the radio communication during various events from basketball games to commencement ceremonies
Community Based Instructor
University of Nevada, Cooperative Extension
08.2018 - 11.2018
- My time with the University of Nevada was spent developing lesson plans for school aged youth regarding leadership, animal science, STEM, and citizenship
- I also fostered and encouraged appropriate and healthy adult-child communication and communicated with colleagues and supervisors regularly and efficiently
Patient Access Representative
Renown Regional Medical Center
12.2017 - 08.2018
- Greeted patients and family members upon arrival to the hospital in outpatient, surgical, and emergency settings;
- Obtained and verified demographic, clinical, financial, and insurance information;
- Collected patient signatures on appropriate forms;
- Conducted insurance eligibility verification via phone and online applications;
- Collected patient liabilities and referred appropriate cases to financial counseling
Patient Access Representative
Saint Alphonsus Medical Center - Ontario
03.2017 - 12.2017
- Greeted patients and family members upon arrival to the hospital in outpatient, surgical, and emergency settings;
- Obtained and verified demographic, clinical, financial, and insurance information;
- Collected patient signatures on appropriate forms;
- Conducted insurance eligibility verification via phone and online applications;
- Collected patient liabilities and referred appropriate cases to financial counseling
Various Jobs
10.2012 - 11.2016
- I was afforded several opportunities to learn and hone skills for onboarding new residents, reporting, orientation, scheduling, decision making, using critical thinking skills, organizing and facilitating events
- I've worked with leadership and understand discretion and sensitivities
- In all of my work, I gravitate toward working with and supporting people
Education
Fruitland High School
University of Idaho
Treasure Valley Community College
Truckee Meadows Community College
Skills
- Reliable & Accountable Performance
- Exceptional Customer Service Skills
- Strong Interpersonal & Relationship Building
- Effective Communication & Time Management
- Critical Thinking & Problem Solving
- Self-Starter & Highly Motivated
- Detail-Oriented & Innovative
- Proficient in Microsoft & EMR Systems
Timeline
Patient Experience & Language Advocate
Antelope Valley Medical Center
03.2024 - Current
Heavy Equipment Operator / Leach Pad Operator
Kinross Round Mountain Gold Corporation
08.2021 - 03.2024
Surgical Services Coordinator
Saint Mary's Regional Medical Center
11.2020 - 08.2021
Patient Account Registrar
Saint Mary's Regional Medical Center
01.2019 - 11.2020
Guest Services - Dispatcher
University of Nevada, Reno
08.2018 - 03.2019
Community Based Instructor
University of Nevada, Cooperative Extension
08.2018 - 11.2018
Patient Access Representative
Renown Regional Medical Center
12.2017 - 08.2018
Patient Access Representative
Saint Alphonsus Medical Center - Ontario
03.2017 - 12.2017
Various Jobs
10.2012 - 11.2016
University of Idaho
Treasure Valley Community College
Truckee Meadows Community College
Fruitland High School
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