Marcus Wilson
Arlington
Summary
Possessing excellent communication and analytical skills, coupled with positive attitude. Well-versed in legal research and case analysis, ensuring thorough preparation and understanding of legal matters. Committed to making significant impact by advocating effectively for clients and upholding justice.
Overview
29
29
years of professional experience
Work History
SR Patient Experience Advocate
Carenet Health
12.2014 - 07.2024
- Schedule appointments for patients according to doctors orders/referrals in a timely manner
- Revise patient demographics (if needed), document medical history,symptoms, and schedule accordingly
- Being cognizant of new protocols to schedule patients appropriately
Foreclosure Specialist II
Bank Of America
12.2009 - 12.2013
- Responsible for monitoring foreclosure properties and dealing with attorneys and title companies
- Process next day sales, create bids and updated sale results for Judicial/Non-Judicial states
- Assists with valuations, postponements, attorney monitoring, property preservation, damages, and various other parts of the foreclosure process; ensuring home conditions meet all legal requirements
- Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws while maintaining compliance with investor, insurer, MI/PMI, and company guidelines
- Manages foreclosure proceedings on assigned loans by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, realtors, appraisers and any other party involved with the foreclosure
- Provides the attorney with accurate foreclosure figures, including reinstatement, payoff, and assumption figures which will be provided to external parties by the attorney; Provide the attorney with accurately executed documents as requested
- Utilize the AS400 (Host) system, LPS, and various other systems to communicate and correspond with attorneys throughout the foreclosure process
- Assisted team members on several special projects for my line of business that successfully resulted in better processing of the workflow of our daily duties
Customer Service and Sales Representative II CD-IRA Deposits
Bank of America
07.2007 - 12.2009
- Provided customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment
- Performed specific maintenance on accounts
- Released holds, CD redemption
- Actively identified customer needs and opportunities for sales
- Was required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request
Account Manager
Citigroup-Home Depot
05.1995 - 06.2007
- Responsible for a portfolio of corporate accounts
- Assisted business customers in the daily management of accounts
- Duties included opening new accounts, collection of delinquent accounts
- Reconcile payment posting errors
- Review accounts for credit line increases, ordering new cards
- Approving purchases at point of sale
Education
High School Diploma -
Gladewater High School
Gladewater, TXBusiness Math, Accounting, MS Excel -
Kilgore Junior College
Kilgore, TX01.1993
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc)
- Self motivated
- Detail oriented
- Organized
- Independent
- Reliable
Timeline
SR Patient Experience Advocate
Carenet Health
12.2014 - 07.2024
Foreclosure Specialist II
Bank Of America
12.2009 - 12.2013
Customer Service and Sales Representative II CD-IRA Deposits
Bank of America
07.2007 - 12.2009
Account Manager
Citigroup-Home Depot
05.1995 - 06.2007
High School Diploma -
Gladewater High School
Business Math, Accounting, MS Excel -
Kilgore Junior College
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