Kayla Charles
Far Rockaway
Summary
Criminal Justice graduate and Case Manager with hands-on experience supporting vulnerable populations in shelter and community-based settings. Strong foundation in advocacy, crisis intervention, and client-centered service planning, supported by academic training in criminal justice systems and public safety. Passionate about continuing a career in case management and social services, connecting individuals to housing, healthcare, and employment resources while promoting long-term stability and successful community reintegration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
CAMBA - Atlantic House Men’s Shelter
06.2023 - 03.2026
- + Assist shelter residents with immediate and long-term needs by creating individualized service plans
- + Connect clients to housing opportunities, employment programs, and healthcare resources
- + Provide emotional support and crisis intervention while advocating for client needs
- Collaborate with internal teams and external agencies to ensure coordinated care
- + Monitor client progress, document outcomes, and support successful transitions to stable housing
Valet Parking Attendant
Valet Parking Attendant
New York, NY
04.2022 - 06.2023
- + Parked and retrieved vehicles safely and efficiently
- Conducted vehicle inspections and documented pre-existing damage
- + Managed vehicle keys and monitored parking areas
- + Provided courteous service while maintaining vehicle security standards
Delivery Associate
FedEx Home Delivery
New York, NY
03.2021 - 05.2022
- + Loaded delivery trucks with assigned packages at terminal facilities
- Delivered packages across assigned routes, including high-density areas
- Completed scheduled pickups and ensured accurate package handling
- + Followed safety procedures and delivery protocols consistently
Front Desk Concierge
Kent Services
New York, NY
02.2021 - 09.2021
- Greeted and directed residents, guests, and vendors while maintaining a secure lobby environment
- + Monitored surveillance systems and observed for suspicious or unauthorized activity
- Tracked and logged incoming packages, dry cleaning, and deliveries
- + Answered phone calls professionally and provided building-related information
- + Maintained a clean, organized, and professional front desk area
- + Alerted residents of guest arrivals and delivery access
Warehouse Associate
Walmart Distribution Center
Florida
08.2020 - 12.2020
- + Unloaded inventory from incoming trucks for processing
- + Organized and stacked packages onto pallets for shipment
- + Wrapped and transported pallets to designated loading areas
- + Followed warehouse safety and efficiency standards
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY06.2023
Skills
- Surveillance & Observation
- Access Control & Front Desk Operations
- Customer Service & Communication
- Incident Awareness & Reporting
- Team Collaboration
- Time Management & Organization
- Dependability & Strong Work Ethic
Certification
- + Unarmed Security License (Expired 2025)
- ID #: 10016266728
Timeline
Case Manager
CAMBA - Atlantic House Men’s Shelter
06.2023 - 03.2026
Valet Parking Attendant
Valet Parking Attendant
04.2022 - 06.2023
Delivery Associate
FedEx Home Delivery
03.2021 - 05.2022
Front Desk Concierge
Kent Services
02.2021 - 09.2021
Warehouse Associate
Walmart Distribution Center
08.2020 - 12.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice