Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Potter

Nashville,TN

Summary

Dynamic professional with extensive experience managing complex caseloads and delivering comprehensive support to diverse client populations. Expertise in assessing client needs and crafting tailored action plans that foster positive outcomes and enhance overall well-being. Recognized for strong communication and problem-solving abilities, consistently thriving in high-pressure environments to achieve effective resolutions. Committed to empowering clients through strategic interventions and dedicated support.

Overview

1
1
Certification

Work History

Case Manager

Group Effort of Tennessee
Nashville, TN
  • Provided case management services for adults with intellectual and developmental disabilities in community settings
  • Coordinated care plans with family model providers and support staff to support client wellbeing and daily living needs
  • Assisted clients with emotional regulation, behavioral management, and independent living skills
  • Maintained documentation including progress notes, service updates, and incident reports
  • Connected clients to healthcare providers and community resources

Mental Health Technician (PRN)

Mental Health Cooperative
Nashville, TN
  • Provided direct patient care and behavioral support to individuals experiencing mental health crises
  • Monitored patient behavior and safety while assisting with crisis intervention and de-escalation techniques
  • Documented patient observations, incidents, and clinical information in electronic medical records
  • Assisted nurses and clinical staff with patient care procedures and daily activities
  • Maintained a safe and supportive therapeutic environment

Education

Bachelor of Science - Psychology

Tennessee State University
Nashville, TN
05-2026

Skills

  • Direct Patient Care
  • Behavioral Health Support
  • Crisis Intervention and De-escalation
  • Patient Observation and Monitoring
  • Patient Documentation / Electronic Medical Records
  • Communication and Team Collaboration

Certification

  • Basic Life Support (BLS) – CPR & AED
  • American Heart Association
  • Issued: October 2025 | Expires: October 2027

Timeline

Mental Health Technician (PRN)

Mental Health Cooperative

Case Manager

Group Effort of Tennessee

Bachelor of Science - Psychology

Tennessee State University