Kayla Charpentier
North Haven,USA
Summary
Dynamic professional with over 15 years of diverse experience in manufacturing, customer service, sales, and management. Proven ability to lead teams effectively and enhance operational efficiency, supported by a strong background in front desk operations and commercial driving. A results-driven approach ensures exceptional customer satisfaction while achieving sales targets. Committed to leveraging a multifaceted skill set to contribute positively to organizational success.
Overview
17
17
years of professional experience
Work History
Driver
First Student
New Haven, CT
11.2024 - Current
- Ensured timely delivery of goods while adhering to safety regulations and traffic laws.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational efficiency.
- Assisted in route planning, optimizing delivery times and fuel usage for increased productivity.
- Trained new drivers on company policies, safe driving practices, and customer service expectations.
- Monitored vehicle performance and reported maintenance needs to minimize downtime and repair costs.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Sales Manager
Verizon Authorized Retailer - Verizon Wireless Zone
East Haven, CT
09.2021 - 10.2024
- Led sales team to achieve monthly revenue targets through effective coaching and performance management.
- Developed training programs to enhance product knowledge and customer service skills among staff.
- Implemented strategic marketing initiatives, increasing brand visibility within the local market.
- Fostered relationships with key customers, enhancing loyalty and increasing repeat business opportunities.
- Analyzed sales data to identify trends and optimize inventory management for improved efficiency.
- Collaborated with cross-functional teams to streamline operational processes and enhance customer experience.
- Conducted regular performance reviews, providing constructive feedback to drive employee development and engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
PCA Personal Care Assistant
KeepMeHome HomeCare LLC
Connecticut
07.2020 - 08.2021
- Took care of patients , made appointments
Assembler
Arnolds Supply
Wallingford, CT
03.2019 - 06.2019
- Assembling hardware
- Screwed work pieces
- Maintained a safe work area
- Consistently received processing data for shipment
Assembly Line Worker
Phillips
Wallingford, CT
05.2018 - 03.2019
- Assembled health products
Picker/Packer
Bob's Warehouse
Meriden, CT
03.2017 - 03.2018
- Picked orders
Cashier/Sales Associate
Walgreens
Meriden, CT
06.2015 - 12.2016
- Cashier/ sales floor/ photo/ beauty / pharmacy
Cashier/Sales Associate
Walmart
Wallingford, CT
01.2013 - 01.2014
- Cashier, sales floor, stocking, customer service
Lunch Lady - Cashier
Highville Charter School
New Haven, CT
08.2010 - 01.2013
- Making food, serving, cashing out, cleaning, making orders
- Rang up purchases
- Counted out cash drawers
- 10 key
Food Champion
Taco Bell KFC
North Haven, CT
01.2010 - 06.2010
- Made food, cleaned
Receptionist/Office Assistant
North haven tile
Wallingford, CT
12.2008 - 10.2009
- Answered phones, made appointments, filed paper work, greeted customers
Education
High School - undefined
North Haven High School
North Haven, CT06.2010
Skills
- Assembly Line
- Assembly Worker
- Sales Experience (3 years)
- Warehouse Experience (2 years)
- Administrative Experience (1 year)
- Communication skills (7 years)
- Customer Service (6 years)
- Front desk skills (1 year)
- Microsoft Word (10 years)
- Childcare (2 years)
- Microsoft (2 years)
- Assembly
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Customer service
- Microsoft Office
- Typing
- Front desk
- Management
- Time management
- Writing skills
- Proofreading
- English
- Filing
- Organizational skills
- Microsoft Powerpoint
- Communication skills
- Data entry
- Phone etiquette
- Customer support
- Computer skills
- Sales management
- Sales
- Manufacturing
- Cash register
- Cash handling
- Medication administration
- Pet care
- Animal care
- Animal handling
- Driving
- Retail sales
- Childcare
- Merchandising
- CDL
- Driving
- Class B with Air Break endorsement
Timeline
Driver
First Student
11.2024 - Current
Sales Manager
Verizon Authorized Retailer - Verizon Wireless Zone
09.2021 - 10.2024
PCA Personal Care Assistant
KeepMeHome HomeCare LLC
07.2020 - 08.2021
Assembler
Arnolds Supply
03.2019 - 06.2019
Assembly Line Worker
Phillips
05.2018 - 03.2019
Picker/Packer
Bob's Warehouse
03.2017 - 03.2018
Cashier/Sales Associate
Walgreens
06.2015 - 12.2016
Cashier/Sales Associate
Walmart
01.2013 - 01.2014
Lunch Lady - Cashier
Highville Charter School
08.2010 - 01.2013
Food Champion
Taco Bell KFC
01.2010 - 06.2010
Receptionist/Office Assistant
North haven tile
12.2008 - 10.2009
High School - undefined
North Haven High School