Summary
Work History
Education
Skills
Timeline
Hi, I’m

Kayla Chavis

Honolulu,HI
Kayla Chavis

Summary

Multifaceted in different careers I am currently enrolled in school to complete my BA in science for dental.

I found myself in a position of a Traveling I.T implementation specialist and was able to navigate and excell in that career.

Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated I.T Implementation Specialist with experience installing, setting up and testing systems, software and hardware. Training staff on new software, fixing bugs, Power BI, and salesforce experienced with over 1 year of reporting project outcomes to the appropriate stakeholders. Highly knowledgeable in database, security and server technologies.

Work History

Affordable Dentures & Implants

Implementation and Support Specialist
04.2022 - Current

Job overview

  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Handled incoming calls daily while providing excellent customer service.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Identified discrepancies to devise and initiate cost-effective solutions.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Uploaded new software, rolled out updates and applied patches servers upon release to thwart and threats from penetrating networks.

Education

Ariziona State Univesity
Arizona City, AZ

Bachelor of Science from Chemistry

Skills

  • Resolving Problems and Incidents
  • Collaborative Team Player
  • Organizational Skills
  • Benefits Implementation
  • Account Administration
  • Troubleshooting Network Issues
  • Corrective Actions
  • Help Desk Support
  • Accounts Payable and Accounts Receivable
  • Training Junior Team Members
  • Network Engineering
  • Device Installation
  • Remote Technical Support

Timeline

Implementation and Support Specialist

Affordable Dentures & Implants
04.2022 - Current

Ariziona State Univesity

Bachelor of Science from Chemistry

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Kayla Chavis