Kayla Christian
Jacksonville,FL
Summary
Experienced with analyzing and processing diverse claims accurately and efficiently. Utilizes strong investigative skills and attention to detail to ensure fair settlements. Track record of maintaining compliance with industry regulations and providing excellent customer service.
Overview
6
6
years of professional experience
Work History
Claim Specialist
Aetna, a CVS Health
Jacksonville, FL
11.2024 - Current
- Analyzed claims data to identify trends and discrepancies, enhancing overall accuracy of processing.
- Managed complex claim inquiries, ensuring timely resolution and improved customer satisfaction.
- Conducted audits on claims to ensure compliance with regulatory standards and company policies.
Patient Access Associate
St Vincent's Hospital
Jacksonville, FL
09.2023 - 11.2024
- Organized paperwork for doctors, nurses, and patients
- Greeted, registered, and checked in patients
- Verified patient's insurance eligibility and benefits coverage
- Maintained patience and professionalism despite negative customer interactions
- Organized and detail-oriented with a strong work ethic.
- Coordinated insurance verification and eligibility checks, ensuring accurate patient information.
Customer Service Representative
Teletech
Jacksonville, FL
01.2022 - 10.2023
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients
- Managed time efficiently in order to complete all tasks within deadlines
- Answered over 100 calls per shift to meet fast-paced call center demands.
Pharmacy Technician Trainee
Publix Pharmacy
Jacksonville, Fl
02.2023 - 07.2023
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Verified insurance coverage for medications.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
Customer Service
Main Event
Jacksonville, FL
01.2021 - 03.2022
- Delivered exemplary customer service and warmly greeted guests
- Supported team with customer service issues, voids, and returns
- Responded to customer calls and emails to answer questions about services.
Customer Service
Winn Dixie
Jacksonville, FL
12.2019 - 01.2021
- Investigated and resolved customer inquiries and complaints quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Skills
- Claims processing
- Customer service
- Time management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
Claim Specialist
Aetna, a CVS Health
11.2024 - Current
Patient Access Associate
St Vincent's Hospital
09.2023 - 11.2024
Pharmacy Technician Trainee
Publix Pharmacy
02.2023 - 07.2023
Customer Service Representative
Teletech
01.2022 - 10.2023
Customer Service
Main Event
01.2021 - 03.2022
Customer Service
Winn Dixie
12.2019 - 01.2021