Kayla Clark
Oceanside,CA
Summary
Adept at enhancing patient experiences and streamlining healthcare processes, I excelled in HIPAA compliance and customer service during my tenure at Palomar Health Medical Group. Leveraging skills in insurance verification and patient intake, I significantly improved operational efficiency. My empathetic communication and problem-solving abilities fostered trust and satisfaction among patients and colleagues alike. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Nextgen.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Palomar Health Medical Group
Fallbrook, CA
03.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Nextgen to schedule appointments.
- Managed schedules for 7 providers and 3 radiology services.
- Assisted patients with check in/out
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Barista
Starbucks
Carlsbad, CA
11.2020 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Dietary Aide
Advocate Sherman Hospital
Elgin, IL
10.2018 - 12.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Helped patient order meals and stay within the dietary needs their doctor wanted.
- Coordinated with other hospital staff to ensure safety and other protocols were followed for designated patients.
Point of Sale Associate
Kohls Department Store
Rockford, IL
09.2016 - 11.2019
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Mastered multiple Point of Sale software platforms, adapting quickly to changes in technology or system updates.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Evans High School
Evans, GA05.2016
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient Intake
- Healthcare industry understanding
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Medical Terminology
Timeline
Patient Service Representative
Palomar Health Medical Group
03.2022 - Current
Barista
Starbucks
11.2020 - 02.2022
Dietary Aide
Advocate Sherman Hospital
10.2018 - 12.2019
Point of Sale Associate
Kohls Department Store
09.2016 - 11.2019
High School Diploma -
Evans High School